Manager, Payroll

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day. Learn more about our recruitment process. Job Requisition ID: 2026-02560 Time Type: Full time Employee Group: Staff Job Category: Human Resources Operations Employment Type: Permanent Department: Human Resources - Total Rewards Hiring Range: $95,538.29 - $119,422.87 Posting Information: This posting is for an existing vacancy. The internal posting deadline for this position is Thursday, September 3rd at 11:59PM. Job Description: Primary Purpose The Manager, Payroll oversees all functions related to the delivery of compensation (domestic and international) and corresponding payroll services in adherence with strict deadlines and in accordance with government legislation and University policy and procedures. In collaboration with Director, Total Rewards participates in special projects to ensure effective, efficient, and compliant payroll practices are developed and maintained; contributes to the achievement of Human Resources’ departmental goals and professional services delivery. Key Accountabilities Remain Current and Conversant with Compliance Requirements, Trends, and Best Practices Maintain awareness of legislation, regulations, and standards related to payroll to ensure compliance within area of responsibility Maintain awareness of best practices and emerging issues related to payroll Participate in professional development to aid in ongoing knowledge and skills acquisition Provides senior level payroll expertise, advice and guidance to all University stakeholders (Employee, Management, Leadership, Committee) in complex and sensitive matters and policy interpretation related to payroll Support the creation of, and give feedback on, policies and guidelines affecting payroll, ensuring compliance with government legislation Manages the Effective and Accurate Execution of Payroll Oversee the administration and processing of all aspects of payroll for the University, ensuring payroll is delivered accurately and on-time through monthly and biweekly standard cycles, with off cycle payments as required Provide final sign-off to monthly and year-end processing and filing, ensuring completeness and compliance with strict deadlines; oversee the coordination of year-end reconciliation of government remittances (i.e. CPP, EI, Income Tax, WSIB, EHT) with HR Financial Officer Develop and maintain all payroll processes/procedures and documentation, focusing on best practice, compliance and continuous quality improvement Coordinate training of payroll team to ensure consistent application of University policies and standard operating procedures and compliance with legislative requirements Manage the payroll team, providing guidance and direction when higher level issues arise, and ensuring standard procedures are followed and service standards are achieved Ensure all complex, unique, and sensitive issues are investigated and resolved, working with external entities (i.e. CRA, Service Canada, auditors, consultants, etc.) and campus partners or other HR colleagues as required Participate in audits, providing support to the Assistant Payroll Manager and HR Financial Officer and acting as primary contact when necessary; design and implement internal controls to meet audit requirements; coordinate with Human Resources Data Analytics (HRDA) team to design and obtain audit reports in Workday as required to support the payroll function Continuously leads the analysis, measurement, review, development, and implementation of effective and efficient processes, practices and system capabilities to govern all payroll activities to ensure quality and consistency and delivery against defined targets Support the Effectiveness of the HR/Payroll System Application As the Subject Matter Expert for the payroll and time tracking modules in the HR/Payroll system (Workday), work with Information Systems Technology (IST) Teams to: Define requirements in accordance with the University policies and legislative requirements; Test configuration changes to ensure achievement of requirements; Evaluate and test the system and ongoing releases/updates on an ongoing basis to ensure functionality achieves requirements; Ensure appropriate controls are in place to maintain system security; and, Request that access be granted or restricted, as needed. As the Payroll Manager, work with HRDA, IST, and all HR users of Workday, to ensure the system’s configuration allows for accurate and compliant payroll processing; identify issues that are impacting the effectiveness, efficiency, or accuracy: Identify upstream issues that are impacting payroll processing (e.g. pending events, missing information, timeliness of approvals, etc.) Provide suggestions (data, coding, processing, configuration) suggestions that might be viable solutions to address and resolve the production issues Support the testing of such configuration changes to ensure achievement of requirements Support the Assistant Payroll Manager with working with departments on campus to resolve integration and data issues (e.g. Finance, Student Accounts, Alumni, Plant Operations, Food Service, etc.) Train and educate the Payroll team on processes within the Workday application on an ongoing basis; cooperate with other teams to ensure understanding of payroll requirements Communication of Payroll Processes to all Stakeholders Ensure all communication material is current, accurate, and understandable by stakeholders With assistance from the payroll team, prepares and presents information at sessions As necessary, meets or corresponds with employees who have complex payroll questions and answers all their questions Assist HR Partners as needed in preparing severance packages and meet or correspond with terminated employees who have been given severance packages to explain payroll implications Oversee preparation of reports, as well as past trends and special analysis to University stakeholders Develops and implements appropriate and effective communication processes and approaches to meet and exceed the needs of various stakeholders Ensure Effective Utilization, Deployment, and Development of Staff Define and communicate internally set payroll standards and procedures to ensure quality and consistency of services delivered Deploy staff to most productively meet department goals and objectives in area of responsibility Coach, train and develop employees to assure growth and development of those individuals Conduct annual performance appraisal and conduct regular reviews with direct reports; ensure adherence to annual process within the payroll team Approve and control the hiring, staffing, promotion, discipline and termination of payroll employees Monitor and schedule vacations, overtime and other absences for the payroll team and redistribute work as necessary to ensure customer service levels are maintained Other duties as required Participates in HR cross functional review of processes and procedures to provide payroll impacts, especially Workday configuration considerations Resource to University committees and provides consultative assistance to HR teams and campus managers on payroll related matters Required Qualifications Education Three-year Post-secondary education (university degree preferred) in Commerce, Human Resources, or similar course of study Canadian Payroll Association Certified Payroll Manager (CPM) certification required Experience 7-10 years of progressive payroll and management experience in a large-scale, fast-paced environment with a proven track record of achievement and success within the payroll field 2-3 years of experience in the Higher Education sector preferred Knowledge/Skills/Abilities Strong knowledge of Canadian federal tax provisions, provincial/federal programs including CPP, EI, provincial healthcare, workers compensation, etc., and provincial employment standards Proven management skills and strong customer service focus Accuracy and attention to detail in work, proven analytical and problem-solving skills Strong oral and written communication skills, including process documentation development and delivery Ability to multi-task and prioritize work, at times with conflicting priorities Experience with Workday or other in-house payroll system Intermediate skills in Microsoft Office suite (Word, Excel, PowerPoint, Teams, Outlook) Equity Statement The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations. The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+. Positions are open to qualified candidates who are legally entitled to work in Canada. The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at or 519-888-4567, ext. 45935.