Manager, Portfolio Management (Payments, Partnership & Unsecured Lending)

Job description

If you are looking to excel and make a difference, take a closer look at us… Job Responsibilities: Develop relevant and cost-efficient strategies supported by analytics and financial data targeted at segmented customer base in order to drive: 1) Portfolio Sales ENR, 2) Channel management and drive sales targets for assigned sales channels, 3) Other existing customer management activities (attrition, line management, activation) Contribute constructively, analytically and creatively in the planning and implementation stages of campaigns Provide clear direction and communication to the creative agencies and internal stakeholders in devising, producing and execution of communication materials, which will communicate the product propositioning, and the agreed objectives of the campaigns Develop effective communication to the targeted segment via targeted communications (Direct mailers, SMS, eDMs, targeted banners, facebook postings) to inform the targeted segment and the individual customers on the offers available to them. Develop T&Cs, PDS and ensure new Portfolio sales plans are created and tested for all digital channels Monitor and control the A&P funds allocated for the approved campaigns Monitor and analyze campaign and channel performance to ensure results are on track and if not, to identify the problems/ issues and recommend solutions to rectify them Project management lead for projects which are Portfolio Management related and to work closely with stakeholders to agree on the processes and system related enhancements. To develop ITR, URS and contribute towards FS. Perform UATs and production health tests. Monitor competitor’s market intelligence, benchmarking against competitors and global industry practices Ensure full compliance in all internal policies, SOPs and external regulations To carry out any other duties as directed by the management Job Requirements: Malaysian Citizen with a min Diploma in any relate field Minimum 5 years of working experience in Product Management, Consumer Credit Policy or Risk Management Project management skills and analytical skills are needed to succeed in this role About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Realise your full potential at Hong Leong Bank by applying now.