Manager, Process Support Engineer (M5)

Job description

**Who We Are** Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. **What We Offer** Location: Hiroshima,JPN You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). **Key Responsibilities** Engages with customers to understand customer roadmap, interpret the technology needs and identify opportunities for Applied engagement. Drives the adoption of new technology at the customer site. Manages a team that works closely with customers to demonstrate and introduce new technologies at customer sites, through Demos, on site evaluations, Joint Development Programs and new tool qualifications. Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions. Manage PSEs providing highly visible customer support through the performance of on-site installation, as well as any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Oversees team that checks and approves operational quality of system equipment. Team instructs customers in the operation and maintenance of the system. Responsible for training and certification of PSEs into their areas of assigned responsibility Responsible for demand planning and financial forecast of activity Knowledge of 4 or more processes on 2 or more technologies. Advanced integration knowledge **Functional Knowledge** - Demonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job families **Business Expertise** - Applies in-depth understanding of how own discipline integrates within the segment/function **Leadership** - Manages multiple related teams, sets organizational priorities and allocates resources **Problem Solving** - Identifies and resolves complex technical, operational and organizational problems **Impact** - Impacts the business results of a team or area by supporting and funding of projects, products, services and/or technologies and developing policies and plans - Guided by business unit, department or sub-functional business plans **Interpersonal Skills** - Influences others internally and externally, including senior management Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values. **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** **Relocation Eligible:** No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.