Manager, Product Experience & Design [IC]

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Experience & Design [IC] Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. About the Team We are building a next-generation CXD Squad focused on designing and delivering Agentic Experiences, systems where AI agents proactively assist, act and collaborate with users to achieve outcomes. Our Global SME (Small Medium Enterprise) Team is a world-class team united by our desire to discover and unlock the next generation of business intelligence technology. You’ll join our pioneering CX&D Squad in the Global SME division at Mastercard to design new User Experiences, drive innovation and conceptualize design thinking within our Mastercard products. You will collaborate with cross-functional teams to create impactful experiences that resonate with our target audience. As a member of the CX&D Squad, you’ll join us in our missions to accelerate the adoption of global SME product solutions, so millions of businesses can scale, grow and drive value to their customers. We’re building the future for Small Medium Businesses at Mastercard. About the role We are looking for an experienced & dynamic Product Experience & Design Manager (IC) to join our Global SME Team at Mastercard. This role requires a blend of product thinking, design craft, and fluency in emerging AI-driven workflows. You will play a critical role in designing the next generation of Mastercard's business solutions and data-driven products. Our UX team integrates Behavioral Science, Data, Design & Technology to create future conceptual designs, iterate design systems, and develop new product solutions that elevate existing features. If you're passionate about Design Systems and components, live in Figma, are driven by user-centric solutions, and are interested in learning advanced product design skills then we'd love to hear from you. About Product Experience Design As a Product Experience Designer, you’ll work closely with UX Research, Product Designers, Product Managers, Engineers, and more. In addition to contributing to our Design System, you'll be creating & building new experiences to increase conversion rates by creating reusable components via high-fidelity design tokens, UI Kits that address technical challenges, and applying advanced interaction design prototypes. As an empathetic user advocate, you strive to turn complexity into simple beautiful solution that meet customers’ needs. You love building great products by applying best practices and standards to create innovative products. We're always evolving and learning, it's a place where you'll grow as a professional, both individually and as a team. You’ll help us to design the best Customer Experience for a range of even more innovative things we can’t talk about yet! As a Mastercard's CX&Design community member, you'd have access to our internal Guild of hundreds of designers, researchers, and strategists, training, and professional development. What you’ll be doing - Contribute to our design system between Design, Product and Engineering. - Ensure that our User Experience optimizes business objectives and user engagement, working closely with Product Design partners & Product Managers. - Ideate and conceptualize new features aligned with product strategies. - Rapid prototyping of Proof-of-Concepts and MVPs using human-centered design principles. - Create new visual designs, reusable components via high-fidelity assets, user flows, journey maps, and beyond, to achieve the best Customer Experience. - Adapting & iterate Proof-of-Concept components onto our Design System. - Continuously improve efficiency in the design process and the overall product experience by using atomic design principles. Skills you should hold - Over 6 years of UX/UI design experience for consumer-facing products and B2B solutions. - A master & advanced proficiency in Figma, including component systems, prototyping, and scalable design systems. - Experience using Figma Make (or similar AI-assisted design tooling) to accelerate ideation, prototyping and iteration. - Hands-on experience with Vibe Coding or similar rapid prototyping approaches where design and code converge. - Ability to iterate & craft detailing new components based on a design North Star. - Strong UX focus and understanding of component properties, behaviours and grids. - A solid understanding of User Experience with B2B and B2B2C business models, with experience in launching global products being a huge plus. - Ability to think strategically about product strategy and articulate design iterations. - Experience adapting to changes and implementing updates to keep the design system relevant. - Ability to understand technical implications in design decisions. - You practice Design Thinking and can demonstrate success in bringing products to market using this methodology. - Passion for solving problems and being challenged. - Adaptability - constant willingness to learn and hit the ground running. - Initiative and ability to collaborate independently. - Track record of resilience, agility, and ability to thrive in dynamic growth environments. - You’re a doer with a clean visual design sense. - Curious and passionate about innovating Product Design. Before you apply, please read the Mastercard Careers page to learn more about our internal culture, values, and mission. About Mastercard Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices. Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.