Manager, Product GTM Lead Malaysia

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product GTM Lead Malaysia All About Us The Services team is a key differentiator for Mastercard, providing that help our customers grow. This team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network. About the Role Make an Impact as a Country Project Lead for Mastercard Offers Network roll out. Mastercard Offers Network is one of the strategic Big Bets and pilar of the 2030 Mastercard strategy, developing new added value services to Merchants / Advertisers leveraging Mastercard unique network capabilities with Publishers and AI powered, data enabled technology solutions to drive efficient and profitable consumer engagements and incentives. Within Mastercard Offers Network roll out project, Country Project Lead is an execution-oriented position that applies domain experience to partner with multiple stakeholders and ensure in time, in budget roll out of the Mastercard Offers Network solution in country starting 2026. Position based in country. Key Responsibilities include: Program & Project Management • Lead the planning, execution, and delivery of the Mastercard Offers Network project in country • Develop and manage detailed local project timelines, action plans, and milestones. • Ensure cross-functional alignment and timely execution across all workstreams. Stakeholder Engagement • Act as the primary liaison among country teams, regional product teams. • Facilitate effective communication and collaboration across local internal and external stakeholders. • Organize and lead local Steering Committee meetings, ensuring governance and strategic alignment with Regional Program lead. Strategy and program roll out Management • Coordinate market assessments with regional teams and apply validated go-to-market strategies. Align with local Account Management, Country Manager, SBL, Specialist Sales and CSC to ensure consistent external stakeholders’ approach (Issuers, Merchants). • Execute commercialization strategy and lead end-to-end local program management, ensuring seamless planning, execution, and delivery of MON local rollouts • Drive Publisher/Issuer and Advertiser/Merchant Ecosystem development across market, ensure relevancy of Issuer and merchants launch prioritization and monitor program impacts • Lead country operational planning, execution, and follow-up. • Monitor local project performance once launched in market with relevant KSF and stakeholders KPIs (ROAS, ROI, activation, redemption…) aligned with Regional Program lead • Identify and secure partnerships that accelerate GTM and enhance product value proposition Reporting & Documentation • Provide regular updates and reporting to project sponsors, regional teams, divisional leadership, and country stakeholders. • Maintain comprehensive documentation of project progress, risks, and mitigation strategies. Qualifications • Bachelor’s degree in Business, Project Management, or related field; MBA preferred. • PMP, or equivalent certification is a plus. Experience • Minimum 10 years of experience in project or program management, ideally in a multi-country context. • Proven success in managing complex, cross-functional initiatives with diverse stakeholder groups • Experience in delivery of large digital enterprise level programs across the financial services sector from initiation to benefit realization. • Strong experience in consumer products, payments, digital platforms, Marketing Services, digital advertising and/or financial services is highly desirable. Skills & Competencies • Strong leadership and stakeholder management capabilities, including Senior Management. • Excellent communication and interpersonal skills. • Strategic mindset with a hands-on approach to execution. • Proficiency in project management tools (e.g., Project, JIRA, Confluence) preferred. • Analytical skills with experience in business case development. • Strong ability to effectively leverage subject matter experts (Marketing, Analytics, Technology, Finance) • Strong writer, presenter and speaker, comfortable and ability to influence at all levels in an organization. Excellent analytical skills, including the ability to frame the customer’s opportunity in financial terms i.e. value quantification, estimate effort and scope Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.