Manager, Product Management – API , Operational reports

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Management – API , Operational reports Job Title: Manager, Product Management – API & Financial Reporting Overview: The Services team and solutions fuel growth for partners globally by providing cutting-edge capabilities in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Mastercard Services' Operational Intelligence (OI) team delivers critical financial reporting and analytics infrastructure to issuers, acquirers, and processors across the global payments ecosystem — including settlement, interchange, compliance, and operational reporting products, We are seeking a Manager, Product Management – API & Financial Reporting to own the strategy, design, and delivery of API-based access to OI's reporting and data capabilities. This role sits at the intersection of financial domain expertise and modern API product management — responsible for how clients and internal platforms consume OI data, how reporting capabilities are exposed through programmatic interfaces, and how the API surface evolves as underlying platforms like IDS mature and replace legacy reporting systems. Responsibilities: API Product Strategy & Roadmap - Own and drive the multi-year API product roadmap for OR financial reporting capabilities, aligned to platform evolution including transitions from legacy reporting systems (e.g., GCMS-based reports) to next-generation platforms such as IDS - Define the API strategy for how reporting data — interchange, settlement, compliance, exception, and operational reports — is surfaced to issuers, acquirers, processors, and enterprise clients through programmatic interfaces - Assess build/extend/deprecate decisions for API capabilities in the context of platform migrations, market changes, and client adoption timelines - Monitor industry trends in financial data APIs, open banking standards, and payments infrastructure to continuously evolve the product direction - Build and maintain business cases for API investments including opportunity sizing, adoption projections, and revenue impact analysis API Design & Product Definition - Define API product specifications including endpoint design, data schemas, request/response contracts, error handling standards, authentication models, and rate limiting policies - Author comprehensive BRDs and PRDs for API features, capturing business context, integration requirements, data flows, and acceptance criteria for engineering teams - Own versioning strategy and backward compatibility policies; define clear deprecation timelines and migration paths for clients on legacy API versions - Partner with engineering on sandbox environments, developer documentation, API gateway configuration, and integration testing support - Ensure API design reflects the data sensitivity, auditability, and compliance requirements inherent to financial reporting in a regulated payments environment Execution & Delivery - Translate product requirements into execution-ready user stories, EPICs, and acceptance criteria; lead backlog management and sprint coordination with engineering and QA teams - Define and track API product KPIs: adoption rates, integration success rates, API uptime and latency SLAs, error rates, client satisfaction, and migration completion - Oversee product delivery within budget, scope, and timeline; proactively manage risks, dependencies, and cross-team blockers - Ensure all API products meet enterprise standards for security, data governance, financial controls, and regulatory compliance Stakeholder Collaboration - Serve as the primary product interface between OI engineering, data, commercial, legal, compliance, and finance stakeholders for API-related decisions - Communicate product priorities, trade-offs, and roadmap progress clearly to both technical and non-technical audiences including senior leadership - Collaborate with platform teams on dependencies between API products and underlying data infrastructure, reporting pipelines, and platform migrations - Support go-to-market activities including pricing inputs, sales enablement materials, and client-facing product documentation Qualifications: - Minimum 6 years of experience in Product Management within a technology-driven environment, with demonstrated ownership of API products, data products, or platform integrations - Hands-on experience defining API specifications, data contracts, versioning strategies, and developer-facing documentation - Strong understanding of financial reporting, interchange, settlement, or payments operations — either from a product, operations, or technical perspective - Proven ability to manage complex client migration programs including stakeholder communication, timeline management, and impact analysis - Experience authoring BRDs, PRDs, and functional specifications for engineering teams in an agile delivery environment - Strong analytical mindset; comfortable using API telemetry, usage data, and client feedback to drive prioritization and product decisions - Demonstrated ability to manage competing priorities across multiple stakeholder groups and drive alignment through clear communication and structured trade-off framing - Excellent written and verbal communication skills; able to present product decisions confidently to senior leadership and directly to clients - Background in fintech, payments, banking, or regulated financial environments strongly preferred - Bachelor’s degree in computer science, Finance, Engineering, or a related field required; MBA or advanced degree is a plus - Experience with enterprise-grade, compliance-sensitive, or audit-driven systems is strongly preferred Preferred Technical Exposure: - Proficiency with API design and documentation tools such as OpenAPI/Swagger, Postman, or API gateway platforms - Familiarity with data interchange formats, financial message standards, and reporting schemas used in payments (ISO 8583, ISO 20022, or similar) - Working knowledge of event-driven architectures, batch-to-online delivery patterns, and financial data pipelines - Exposure to AI/ML or agentic capabilities as a complement to API-delivered reporting intelligence is a plus - Familiarity with cloud-native platforms (AWS, Azure), developer portals, and API lifecycle management tooling - Basic SQL or data querying ability for product analytics and requirement validation Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.