Manager, Product Management - Business Experimentation & Optimization

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Management - Business Experimentation & Optimization Overview The Services team is a key differentiator for Mastercard, providing cutting-edge products and services that help our customers. Focused on thinking big and scaling quickly around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base including issuers, acquirers, and merchants. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services. Test & Learn As a member of the Business Experimentation & Optimization Product Management team, you will help shape the evolution of Test & Learn, an industry-leading experimentation platform that brings advanced analytic techniques to businesses and users around the world. Test & Learn development today spans front-end, analytic, and technical investments; the team is rapidly building new products, improving existing capabilities, and expanding how Test & Learn is delivered to clients. Position Responsibilities • Own and drive product workstreams leveraging customer research, market insights, usage data, business priorities and stakeholder feedback to identify opportunities and inform product roadmap decisions that deliver measurable business outcomes. • Partner closely with engineering, design, sales, marketing, client delivery, and regional product teams to deliver scalable product capabilities, strengthen go-to-market readiness, and support adoption across target customer segments. • Support product transformation initiatives, including platform enhancements and new capabilities identifying opportunities where AI can enhance experimentation, measurement, optimisation, and customer value. • Serve as a trusted product partner for regional and market-facing teams, providing guidance on product capabilities, customer use cases, roadmap direction and priorities. • Contribute to go-to-market readiness by helping define product positioning, sales enablement materials, and launch plans. • Coach and mentor junior team members fostering collaboration, accountability, and strong product management practices. All About You • Experience in product management, product strategy or a related field. • Proven track record of delivering product enhancements and new capabilities in partnership with cross-functional teams. • Strong ability to translate customer needs, market insights, and business priorities into actionable product plans. • Familiarity with AI technologies and their application in enhancing SaaS products, customer experiences, and business outcomes. • Awareness of commercial considerations, with an understanding of how product decisions impact customer adoption and growth. • Strong problem-solving, prioritisation, and decision-making skills in a fast-paced environment. • Excellent communication and stakeholder management skills, with the ability to influence across functions and levels. • Experience with analytics, experimentation, SaaS products or Retail & Commerce merchants is a plus. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.