Manager, Product & Solutions, Digital Payments, Japan

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product & Solutions, Digital Payments, Japan ■Overview This position is responsible for driving the adoption and expansion of digital payment solutions across Japan. Working closely with the Japan Digital Lead, the role partners with cross-functional teams across Japan and Asia Pacific (e.g., Singapore) to articulate product value, influence stakeholders, and accelerate client readiness for implementation. It plays a critical role in driving adoption, enabling successful delivery, and bridging product, client, and regional stakeholders. Primary focus areas include Tokenization (MDES across all use cases, including device tokenization, Click to Pay, and Secure Card on File) and Authentication solutions. This is a hands-on role at the intersection of product, technology, and client delivery. ■Role & Responsibility 1. Product Adoption & Implementation Enablement - Drive the adoption and enablement of Tokenization and Authentication solutions by articulating value propositions, influencing stakeholders, and accelerating client readiness for implementation - Act as a Subject Matter Expert (SME), providing guidance on product capabilities, rules, and technical specifications throughout the solution lifecycle - Work with clients and internal stakeholders to remove adoption barriers and drive actions toward successful implementation - Engage with Japan and APAC teams (especially Singapore) to align stakeholders, resolve issues, and accelerate rollout progress - Support go-live readiness and post-launch stabilization from a product and solution perspective 2. Client Inquiry & Product Expertise - Serve as a key contact for internal and external inquiries on product rules, implementation, and technical topics - Investigate client issues, including root cause analysis and resolution support - Provide best practice recommendations and guidance on solution design - Translate technical and rule-based concepts into clear, actionable insights 3. Cross-functional & Regional Coordination - Collaborate with APAC teams to align on product rollout and expansion, issue resolution, and policy updates - Partner with Account Management, Sales, Product, and Technology teams to support client engagements - Ensure effective communication and alignment across internal and external stakeholders 4. Adoption & Customer Experience Improvement - Support initiatives to increase adoption and usage of Tokenization and Authentication solutions in Japan - Contribute to improving customer experience and simplifying implementation processes - Build trusted relationships with key clients and act as a reliable product advisor 5. Product Feedback & Market Insights - Collect and analyze client and market feedback related to product usability and implementation - Identify gaps between product capabilities and market needs - Provide structured insights to regional and global product teams to support product enhancement and localization ■All about you Required - 5+ years of experience in payments, fintech, or financial services (Issuer, Acquirer, PSP, or Card network experience preferred) - Strong understanding of: - Payment processing flows - Tokenization architecture - Authentication solutions (e.g., Passkey, 3DS) - Ability to interpret technical documentation, product specifications, and rules accurately - Ability to articulate product value and connect it with client needs and market requirements - Strong analytical and problem-solving skills - Experience working in cross-functional and matrix organizations - Business-level proficiency in English for regional collaboration - Native or business-level Japanese Preferred - Hands-on experience with tokenization (device, COF) and authentication solutions - Familiarity with APIs, system integration, or PSP/payment gateway architectures - Experience in implementation, client onboarding, or technical support roles - Experience working with card schemes (e.g., Mastercard, Visa, JCB) - Ability to manage multiple priorities in a fast-paced environment Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.