Manager, Production Support

The Manager, Production Support supports the delivery of Healthfirst’s data platforms and solutions by leading day-to-day execution for a defined set of data products, pipelines, or platform capabilities. This role partners with product owners, architects, governance, and business stakeholders to translate requirements into high-quality, secure, and scalable data assets that enable analytics, regulatory reporting, and business operations. The Manager leads an Agile delivery team (analysts, developers, testers, and/or scrum master support), ensuring reliable delivery, strong operational discipline, and continuous improvement across planning, build, testing, release, and production support. Key Responsibilities Lead delivery execution for assigned data capabilities, ensuring alignment to priorities, timelines, and quality expectations set by product and platform leadership. Manage and mentor a multidisciplinary team (onshore/nearshore/offshore as applicable), fostering collaboration, accountability, and continuous improvement. Partner with IT, architecture, and governance to implement scalable, secure, and compliant data solutions leveraging AWS services (e.g., S3, Glue, Lambda, Redshift, Athena). Translate business requirements into actionable features and user stories; support backlog readiness through refinement, estimation, dependency tracking, and acceptance criteria. Support stakeholder communication by providing clear status, risks, tradeoffs, and delivery transparency; escalate issues and decisions when needed. Participate in incident triage and production support for assigned data assets, helping drive root cause analysis, corrective actions, and prevention measures. Promote modernization and standardization by adopting reusable patterns, metadata-driven approaches, and improved pipeline reliability (including transition away from legacy tools where applicable). Champion data quality practices (validation, monitoring, lineage awareness, and documentation) to support regulatory reporting and analytics confidence. Minimum Qualifications Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience). 5+ years of experience in data engineering, systems analysis, BI/data platforms, or technical delivery roles supporting large-scale data environments. 2+ years of experience leading or coordinating Agile delivery (team lead, delivery lead, scrum/iteration leadership, or engineering management). Working knowledge of AWS data services (e.g., S3, Glue, Lambda, Redshift, Athena) and modern ETL/ELT concepts. Strong SQL and data troubleshooting skills with the ability to validate logic, investigate defects, and support data integrity. Strong communication skills and ability to work across technical and business partners to clarify needs and deliver outcomes. Preferred Qualifications Experience in healthcare insurance, provider, claims, or regulatory reporting data domains. Experience supporting cloud migration and data modernization initiatives (including decommissioning or reducing dependency on legacy ETL tools). Certifications such as CSM, PMP, or AWS (nice to have). Compliance and Regulatory Responsibilities: N/A License/Certification: N/A WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified. If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services, LLC. Know Your Rights All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process. Hiring Range*: Greater New York City Area (NY, NJ, CT residents): $134,600 - $194,480 All Other Locations (within approved locations): $119,600 - $177,905 As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision. In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live. *The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.