Manager, Professional Relations

Job description

*Before reading the job post, we encourage you to watch this [video](https://player.vimeo.com/video/746673398?h=813f818de3) about our company.* *It gives you an inside look at how we started, the team and culture that made us successful, and where we're going. It's easy to read a job post and apply, but people often wonder about the culture and whether they would fit in. If you want to call Harrow your home and genuinely want to be part of a family and something big, then we encourage you to click this link and get to know us.* **Who is Harrow?** Harrow (Nasdaq: HROW) is a leading provider of ophthalmic disease management solutions in North America. Harrow is an incredible entrepreneurial company – where we celebrate the ability of every member of the Harrow Family to be the CEO of their job. Harrow’s values have driven interest over the past decade in attracting high-performing professionals in a variety of disciplines. Members of our Harrow Family often express their pride in being a part of our commitment to (1) innovation, (2) patient access to affordable medicines, and (3) our track record of having never turned down an ophthalmologist doing mission work around the world – *providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need*. We encourage you to learn more about Harrow and its unique culture to see if you’re the right person to help contribute as we build a truly exceptional company, one we are all so proud of! Harrow’s ophthalmic pharmaceutical portfolio is one of the most comprehensive in the industry, including: - **An expanding** **Retina Portfolio** including IHEEZO®, TRIESENCE®, BYOOVIZTM, and OPUVIZTM - **A** **broad Dry Eye Disease product line**, led by VEVYE® and bolstered by well-known adjacent ocular surface disease products such as FLAREX® and FRESHKOTE® - **A peri-operative Surgical product line**, led by TRIESENCE®, and BYQLOVITM - **A Rare and Specialty product line**, which includes various high-need and utility products such as ILEVRO®, NATACYN®, and VERKAZIA® - **A robust internal development pipeline** with multiple late-stage candidates, including MELT-300, MELT-210, H-N08, and CR-01 Senior Manager/Manager, Professional Relations *Harrow | Reports to: Sr. Director, Professional Relations & Strategy* # Position Summary The Senior Manager / Manager, Professional Relations is responsible for developing and executing regional professional engagement strategies across an assigned geography in the Eastern or Western United States. This role works in close partnership with Regional Sales Directors, Area Sales Managers, and field sales representatives to strengthen relationships with ophthalmologists and optometrists, cultivate emerging key opinion leaders (KOLs), and expand Harrow’s presence within local and regional eye care communities, including teaching institutions as appropriate. The position leads the planning and execution of state and regional ophthalmology and optometry conferences, develops and manages peer-to-peer educational initiatives in collaboration with Sales, and identifies, coaches, and develops physician speakers who can deliver impactful educational programs. Through strong regional relationships, disciplined execution, and cross-functional collaboration, this role supports Harrow’s professional engagement objectives, portfolio education, and broader commercial priorities. # Core Responsibilities ## Regional Professional Relations & KOL Development - Develop and execute regional engagement plans aligned with Harrow’s corporate priorities, portfolio objectives, and field sales strategies. - Partner closely with Regional Sales Directors, Area Sales Managers, and sales representatives to identify regional opportunities, prioritize key accounts, and coordinate physician engagement. - Build and maintain relationships with local and regional ophthalmology and optometry influencers, emerging KOLs, and other influential healthcare professionals to strengthen long-term engagement and peer education. - Monitor regional market trends, customer needs, competitive activity, and KPIs to evaluate performance, uncover growth opportunities and areas for improvement to strengthen Harrow’s presence and engagement within the eye care community. - Gather and communicate physician insights, emerging needs, and competitive intelligence to internal stakeholders to inform regional strategies and business decisions. ## State & Regional Conference Strategy & Execution - Lead the planning and execution of state and regional ophthalmology and optometry meetings, conferences, and professional engagement activities across the assigned geography. - Represent the company at industry events, conferences, and customer meetings to discuss Harrow products and build brand awareness. - Collaborate with field sales leadership to establish conference objectives, prioritize attendance and engagement opportunities, and coordinate follow-up activities. - In coordination with Meetings & Events colleagues, manage meeting logistics, sponsorships, budgets, vendor relationships, timelines, and on-site execution to ensure high-quality, impactful programs. - Maximize the value of regional meetings by facilitating physician engagement, strengthening customer relationships, and capturing actionable field insights. - Evaluate conference performance and incorporate learnings into future regional engagement plans. ## Peer-to-Peer Education & Speaker Development - Collaborate with Sales and cross-functional partners to develop regional peer-to-peer educational strategies that address physician needs and support portfolio education. - Identify, recruit, coach, and develop physician speakers, with an emphasis on emerging KOLs and clinicians with strong local or regional influence. - Identify opportunities to expand and diversify the regional speaker network and develop new physician relationships across relevant sub-specialties and practice settings. - Support speaker onboarding, training, presentation development, and ongoing coaching to strengthen speaker effectiveness and confidence. - Coordinate speaker programs and educational engagements in alignment with business priorities, approved content, and applicable company policies. - Gather feedback from speakers and program participants to continuously improve educational quality and engagement effectiveness. ## Cross Functional Collaboration & Operational Excellence - Serve as a key liaison between Professional Relations and the regional sales team, ensuring coordinated planning, clear communication, and effective follow-through. - Partner with Marketing, Medical Affairs, and other internal stakeholders to align educational initiatives, messaging, and regional engagement activities with company priorities. - Manage regional budgets, agency and vendor relationships, program logistics, and performance reporting. - Ensure all speaker engagements, educational programs, sponsorships, and external interactions comply with applicable company policies and legal, regulatory, and compliance requirements. - Track regional engagement metrics, speaker development progress, program effectiveness, and follow-up actions to assess impact and inform future planning. - Effectively manage the assigned operating expense budget for travel and customer engagements. # Qualifications & Requirements - 5–10+ years of relevant pharmaceutical, biotechnology, medical device sales, professional relations, field engagement; ophthalmic market experience preferred, specific to Ophthalmology and Optometry. - Bachelor’s degree, with MBA desirable (additional years of service can replace MBA). - Experience with the execution of targeted business plans around priorities and goals. - Demonstrated ability to build relationships with physicians, healthcare professionals, and other external stakeholders. - Experience working collaboratively with field sales teams and translating regional business priorities into actionable engagement plans. - Strong written and verbal communication and presentation skills, including executive preparation and delivery of C-Suite presentations. - Ability to think creatively in confronting issues and pursuing novel approaches to old problems. - Ability to work under pressure, meet deadlines, and exercise sound business judgment with critical thinking skills and high ethical standards. - Ability to manage multiple projects simultaneously, adjusting priorities as needed and meeting deadlines. - Willingness to travel regularly within the assigned geography and attend select national meetings as needed. - Proficient in the use of CRM, AI, and Microsoft Office software products. # Position Type - Remote # Travel - Up to 50%, including overnight and weekend stays