Manager, Program Management

Job description

Who We Are: At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology. Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet! Job Summary: Manages Program Management team members, including Integration Program Managers and Integration Program Manager Leads, responsible for small- and large-scale, multi-million-dollar, complex integration solution programs and customers. Develops organizational capability through talent assessment, succession planning, leadership development, employee engagement, and retention strategies. Provides leadership, coaching, prioritization, and escalation support to ensure program execution, production readiness, customer satisfaction, on-time delivery, key business metric attainment, continuous improvement, revenue growth and P&L performance, and strategic account performance. Collaborates with sales, integration leadership, supply chain, quality, engineering, operations, and customer stakeholders to align customer business strategies and future product plans with company capabilities, resources, and operational execution plans. Principal Responsibilities: Provides leadership, direction, coaching, and development for Integration Program Managers and Integration Program Manager Leads, including workload prioritization, account assignments, performance expectations, development planning, training needs, and resolution of complex performance or execution issues. Establishes and governs a consistent program execution cadence across assigned customer programs, including program standups, internal program reviews, metric assessments, escalation reviews, and cross-functional follow-up to drive customer satisfaction and operational accountability. Provides leadership oversight for production readiness activities across assigned programs, ensuring Program Managers and PM Leads coordinate ramp-up modeling, master production schedule alignment, production output reviews, and readiness actions required to support customer commitments. Serves as the leadership escalation point for program execution issues involving production, engineering, logistics, supply chain, contracts, quality, operations, and New Product Introduction teams to ensure customer service level expectations are met or exceeded. Ensures customer-facing program communication is professional, timely, fact-based, and aligned across Program Managers and PM Leads, customer managers, sales, and integration leadership, including communication of risks, recovery plans, performance gaps, and customer-impacting issues. Provides leadership oversight for the largest, most strategic, or highest-complexity customer programs, ensuring appropriate assignment of IPM and IPM Lead resources, cross-functional engagement, escalation management, and execution discipline. Provides strategic leadership and direction to identify continuous improvement opportunities, profit leaks, improve execution discipline, and strengthen customer satisfaction across assigned programs. Drives productivity, process control, resource management, and consistent business practices across the team based on a thorough understanding of the end-to-end business processes. Manages required activity with various support organizations in support of exceeding customer service level expectations, including engineering, logistics, supply chain, contracts, operations, and new product introduction. Develops metrics for monitoring performance to customer commitments for all assigned customer support service activities. Analyzes current operational practices, including customer specific inventory models, customer service levels and financial performance to drive change and to execute the committed deliverables. Manages and develops manager level staff and direct staff, including account assignments, hiring, development, training, and resolving complex issues related to performance. Manages a cross section of the largest and/or most strategic accounts with the highest degree of complexity and variability. Manages organic growth and global strategies for accounts. Job Level Specifications: Manages experienced, professional employees and/or supervisors. Accountable for the performance and results of a work group or department. Interpret and administer policies, processes and procedures that affect subordinate employees and the workflow of the work unit. Adapt departmental plans and priorities to address resource and operational challenges. Contributes to budget development and performance standards of department and subordinate employees. Interact with subordinates, supervisors, customers/clients, functional peer group managers and upper management. Participates and presents at meetings with internal and external representatives. Decisions have impact on work processes and outcomes. Erroneous decisions or recommendations normally result in serious delays and considerable expenditure of additional time, human resources and funds. Accountable for leadership, prioritization, and performance outcomes across a team responsible for complex integration program execution, customer satisfaction, production readiness, operational metrics, and cross-functional customer support. Provides directions to experienced professionals, lead-level program managers, and/or supervisors while adapting departmental plans, resource priorities, and escalation paths to address operational challenges and customer commitments. Uses independent judgment to balance customer commitments, resource constraints, business performance, and operational risk across strategic accounts. Work Experience: Typically 6+ years including 2+ years of supervisory experience Education and Certification(s): Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained. Distinguishing Characteristics: Proven track record of implementing and realizing results from transformation and/or strategic initiatives enterprise-wide and globally. Strong ability to influence senior executives and connect with teams to deliver change/results. Deep analytical skills coupled with strong interpersonal/influencing capabilities. Outstanding verbal and written communication skills. What We Offer: Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community. Generous Paid Time Off 401K and Pension Plan Paid Holidays Family Support (Paid Leave, Surrogacy, Adoption) Medical, Dental, Vision, and Life Insurance Long-term and Short-term Disability Insurance Health Savings Account / Flexible Spending Account Education Assistance Employee Development Resources Employee Wellness, Leadership Development and Mentorship Programs Benefits listed above may vary depending on the nature of your employment with Avnet. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.