Manager, Protective Services (EMEA)

Job description

MANAGER, PROTECTIVE SERVICES (EMEA) Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Global Safety and Security team are the guardians of our marketplace, dedicated to protecting our people, assets, and reputation. From navigating complex global risks to implementing advanced security technologies and intelligence-led responses, we ensure a safe environment where our teams, partners, and customers can thrive with confidence. We’re looking for a Manager, Protective Services (EMEA) to join our London team. This is a hybrid role (with up to 50% travel and required operational flexibility). In this role, you’ll build and own executive protection and physical security support across EMEA, fusing protective intelligence with logistics to ensure our leadership travels safely and seamlessly across complex international markets. WHAT YOU’LL BE DOING You’ll be joining the Protective Services team, sitting within Global Safety and Security. EMEA represents our highest concentration of offices and executive travel outside North America; this build mandate focuses on protecting executives, their families, and the operations supporting them. Here’s what your day-to-day might look like: Intelligence & Travel Logistics Fusion - Fuse intelligence products with operational logistics to design journey management plans, routing, lodging vetting, and pre-travel briefings for executive travel across EMEA. - Serve as the Detail Lead for executive movements into complex international markets, leading advance planning, route assessments, and on-the-ground protective coverage. Protective Posture & Infrastructure - Help define and execute the long-term strategy for protective operations across EMEA, aligning regional standards, systems, and capabilities with the broader global program. - Conduct and oversee risk and vulnerability assessments for executive residences, facilities, and travel programs, converting findings into actionable security improvements. Vendor Network & Operational Leadership - Build and maintain a vetted network of in-country security providers, medical support partners, fixers, and diplomatic contacts, while managing vendor budgets and performance. - Act as direct manager and point of escalation for Protective Services staff supporting EMEA operations, building and scaling team structure as the program expands. WHAT YOU’LL NEED TO THRIVE Essential - Executive Protection Expertise: Extensive background leading protective operations, executive movements, and travel security internationally across fast-moving or under-resourced markets. - Intelligence-Led Execution: Proven ability to translate raw risk and threat intelligence directly into concrete logistics decisions, contingency triggers, and operational travel plans. - Program & Vendor Leadership: Strong track record in program management, including budget oversight, contract management for regional security providers, and building physical security programs. - People Leadership: Experience leading, mentoring, or managing operational security teams, with readiness to take on direct people management responsibility as the EMEA team grows. - Risk Assessment & Technical Grounding: Demonstrated expertise conducting vulnerability assessments for residences, facilities, and events, with a solid working knowledge of physical security technologies (surveillance, access control, and monitoring). Nice to Have - Certifications & Licensing: Relevant professional certifications such as CPP, PSP, SIA Close Protection License, or advanced travel security credentials (e.g., HEFAT). - AI & Security Technology Capability: Active engagement with modern AI tools to accelerate workflows, enhance analytics, and support decision-making within physical security operations. - Crisis & Medical Response Experience: Hands-on experience with medical evacuation planning, duty-of-care frameworks, and embassy or crisis-response coordination abroad. - Educational Background: Bachelor’s degree in a relevant field or equivalent practical experience. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!