Manager, QA & Compliance

Job description

## **Company Description** At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. ## **Job Description** Our Product Development team is seeking a Manager, QA & Compliance to lead our efforts in maintaining product certifications and regulatory compliance, while also taking charge of pinpointing and resolving potential quality concerns in our deployed products. This role reports to our VP, Product Development, and will play a crucial role in ensuring our life-saving solutions meet the highest quality standards and comply with all relevant regulations. The ideal candidate is detail oriented and has a strong background in quality assurance and compliance management, with the ability to effectively collaborate with cross-functional teams. **This is an office based role and requires reporting to our HQ in Baltimore daily.** ### A Day in the Life: - Lead and manage all quality assurance (QA) and compliance initiatives, ensuring adherence to company, industry, and regulatory requirements. - Oversee internal and external audits, assessments, and certification processes to maintain compliance with applicable frameworks. - Oversee the process of obtaining and maintaining product certifications from relevant regulatory agencies and industry standard organizations. - Monitor changes in regulations and standards to ensure ongoing compliance with all applicable requirements. - Collaborate with cross-functional teams to integrate compliance and security controls into product development and operational processes. - Drive continuous improvement initiatives to enhance quality, efficiency, and compliance across the organization. - Identify and assess potential quality and compliance risks and develop strategies to mitigate these risks. - Develop and deliver compliance training programs to educate staff on regulatory requirements, security best practices, and quality assurance methodologies. - Work side by side with other QA team members to actively test products using a suite of manual and automated test procedures. - Evolve test strategies and processes to accommodate new product developments and reduce potential for test escapes. - Collect and review data from fielded products. Work closely with the Product Development team members to investigate potential product issues. - Other duties as assigned. ### Required Skills & Abilities: - Experience developing and maintaining test suites for hardware and software products and supporting a detailed reporting structure - In-depth knowledge of relevant industry standards and regulations - Experience leading and managing small teams focused on QA related activities - Experience collecting and investigating customer data for potential issues - Ability to organize data to look for long term product trends - Experience with Salesforce CRM or similar tool suite - Excellent problem-solving skills and attention to detail - Strong verbal and written communication skills - Ability to travel on occasion ### Desired Skills: - Experience testing hardware and software products independently and together as part of a larger system - Experience holding a previous position on a quality team and/or familiarity with regulatory standards - Experience with the application, documentation, and testing of administrative, technical, and physical security controls ### Education & Experience: - Bachelor’s degree in a Technology field or equivalent experience - 5+ years of experience in quality assurance, compliance management, or regulatory affairs, preferably in a technology or manufacturing industry. - Experience with the UL/CE Certification processes; knowledge of those associated with Emergency Management is a plus - Security+, CSSP, or CISSP certification ### Alertus Career Advantages: - Unlimited Paid Time Off - Paid Holidays - 401(k) Retirement Plan - Medical, Dental, and Vision Plans - Short-term Disability, Accident, Hospital, and Cancer Insurance - Live Near Your Work Homebuying Incentive Program - Employee Referral Bonuses - Flex Scheduling