Manager, QC Lab Computer Systems

Use Your Power for Purpose Everything we do, every day, is guided by an unwavering commitment to quality and to delivering safe and effective products to patients. Our science- and risk-based quality culture is flexible, innovative and customer oriented. Whether your work involves development, maintenance, compliance or analysis, your contribution will directly impact patients. What You Will Achieve The QC Lab Computer Systems Manager will lead the Sanford Quality Control laboratory System Administration and Data Integrity group. This manager will build and sustain a high-performing team that keeps laboratory computerized systems secure, available, validated and compliant throughout their lifecycle. Lead the QC laboratory after-hours support model, including oversight of the weekend 1-800 support line, ensuring timely response and coordination for critical laboratory system, instrument, and data-related issues to maintain business continuity, compliance, and uninterrupted testing operations. Provide strategic and operational leadership for QC laboratory computerized systems, associated instruments and supporting applications, including standalone and networked platforms. Lead and develop system administrators and technical colleagues through clear priorities, coaching, performance feedback, capability building and succession planning. Own the operating model for laboratory system administration, including access management, system security, periodic review, backup and recovery oversight, troubleshooting, lifecycle maintenance and decommissioning support. Partner with QC laboratories, Quality Assurance, Validation, Pfizer Digital, Engineering, vendors and above-site teams to deploy sustainable, inspection-ready solutions. Direct complex remediation, upgrade, implementation and continuous improvement initiatives, translating compliance and business needs into executable project strategies. Strengthen data integrity and good data management culture by implementing effective technical and procedural controls and ensuring risks are identified, escalated and resolved. As a Manager, you will balance daily operational support with longer-term strategy. Your leadership will help the QC organization maintain reliable laboratory operations, deliver critical projects and continuously improve the way computerized systems are governed and supported. How You Will Achieve It • Lead safely and ensure the team understands and follows applicable Environmental, Health and Safety requirements for the site and QC laboratories. • Set team objectives, allocate resources, establish standard work and monitor performance against quality, service, project and compliance commitments. • Provide technical and quality oversight for user access, privileged accounts, system security, audit trails, application performance, backup, recovery, archival, retrieval and disaster recovery readiness. • Ensure laboratory computerized systems and associated documentation remain in a validated and compliant state throughout the system lifecycle. • Lead or approve risk assessments, change controls, investigations, corrective and preventive actions, validation deliverables, periodic reviews, procedures, work instructions and technical reports within scope. • Direct troubleshooting and issue resolution for complex laboratory system, software, connectivity, instrument-computer and data-flow problems; ensure timely escalation to the appropriate Quality, Digital or vendor partner. • Manage implementation, upgrade and retirement activities for laboratory systems and instruments, including requirements definition, vendor coordination, testing strategy, cutover readiness and sustained support. • Ensure system administration activities are appropriately documented, technically reviewed and performed by trained and qualified personnel. • Maintain inspection readiness and serve as a QC subject matter expert during regulatory inspections, internal audits, investigations and governance reviews. • Develop and maintain relevant procedures, training materials, metrics, dashboards and management reviews that demonstrate system health, compliance and operational performance. • Forecast people, technology, vendor and financial resource needs; establish priorities and manage work to support laboratory testing and site supply commitments. • Build strong partnerships across QC, Quality Assurance, Validation, Pfizer Digital, Engineering, Manufacturing, Technical Services and external vendors. • Use structured problem-solving and continuous improvement methods to simplify processes, reduce recurring issues, improve system availability and strengthen customer experience. • Model Pfizer values and leader behaviors, create an inclusive environment, encourage constructive challenge and hold self and others accountable for quality and delivery. Technical and Leadership Capabilities • Demonstrated people leadership in a regulated laboratory, quality, digital, automation, validation or technical support environment. • Strong working knowledge of current Good Manufacturing Practices, data integrity principles, electronic records and signatures expectations, computerized system lifecycle controls and inspection readiness. • Experience with laboratory computerized systems such as chromatography data systems, laboratory information management systems, data archival platforms and instrument-specific applications. • Working knowledge of system administration concepts, including role-based access, account lifecycle management, privileged access, audit trails, logical security, configuration, backup and recovery, and disaster recovery. • Ability to assess complex technical and compliance issues, communicate risk clearly and make timely, well-reasoned decisions with incomplete or ambiguous information. • Proven project leadership across cross-functional teams, including planning, stakeholder alignment, risk management, execution, escalation and implementation sustainability. • Excellent written, verbal and interpersonal communication skills, with the ability to explain technical topics to laboratory colleagues, leaders, auditors and regulators. • Strong coaching, prioritization, organizational and change leadership skills. Here Is What You Need (Minimum Requirements) • Applicant must have a bachelor's degree with at least 4 years of experience; OR a master's degree with at least 2 years of experience; OR a PhD with 0+ years of experience; OR as associate's degree with 8 years of experience; OR a high school diploma (or equivalent) and 10 years of relevant experience. • Relevant experience supporting computerized systems, laboratory systems, system administration, validation, data integrity or quality operations in a regulated environment. • Demonstrated experience leading people, projects or technical teams and driving critical work to completion within agreed timelines. • Experience with laboratory analytical computerized systems and associated instrumentation. • Experience authoring, reviewing or approving controlled documents and technical or quality records. Bonus Points If You Have (Preferred Requirements) • Bachelor’s or advanced degree in computer science, engineering, chemistry, biology, microbiology, pharmaceutical science or a related technical discipline. • Prior people-management experience with professional or technical staff in a pharmaceutical Quality Control environment. • Hands-on experience with Empower, LIMS, NuGenesis or comparable laboratory platforms. • Experience with computer system validation, equipment qualification, change control, investigations, corrective and preventive actions, periodic review and system decommissioning. • Experience supporting regulatory inspections and responding to observations or commitments involving laboratory computerized systems or data integrity. • Training or certification in Lean, Six Sigma, project management or structured problem-solving methods. Key Working Relationship s This role works closely with QC laboratory operations, Quality Assurance, Validation, Pfizer Digital, Engineering, Manufacturing, Technical Services, Supply Chain, site leadership, above-site subject matter experts and external system or instrument vendors. The manager will represent QC in cross-functional governance, project and inspection-readiness forums. Candidate Profile The successful candidate is a visible and credible technical leader who can create structure in a complex environment, develop colleagues, and connect regulatory expectations with practical laboratory operations. They are equally comfortable resolving an urgent system issue, reviewing a compliance risk, coaching a team member and presenting a multi-year improvement strategy to leadership. Work Location Assignment: On Premise Last Date To Apply: September 10, 2026 The annual base salary for this position ranges from $106,000.00 to $176,600.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 15.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States. Relocation assistance may be available based on business needs and/or eligibility. Candidates must be authorized to be employed in the U.S. by any employer. U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future. Sunshine Act Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative. EEO & Employment Eligibility Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. 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