Manager - Quality Control

Job description

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. POSITION SUMMARY The Manager Quality Control is responsible for overseeing and managing the Quality Control (QC) operations within the Appraisal Management division. This position ensures all appraisal-related activities, meet internal quality standards, regulatory compliance requirements, and industry best practices. The QC Manager plays a key leadership role in developing quality strategies, managing staff, and continuously improving appraisal review processes to maintain integrity and customer confidence. DESCRIPTION Essential Functions, Duties, and Responsibilities Quality Control Management & Regulatory Oversight Develop, implement, and maintain robust quality control processes in alignment with company objectives and applicable regulatory requirements (e.g., USPAP, Dodd-Frank, FHA, etc.). Establish and maintain clear policies and procedures for quality control across all appraisal review functions. Monitor daily operations of the QC department to ensure timely, accurate, and consistent quality reviews are performed. Analyze quality control data and reporting to identify trends, deficiencies, and areas for improvement. Escalate significant QC issues and potential compliance risks to senior leadership in a timely and effective manner. Report on quality, turn time, and client driven metrics. Maintain documentation of QC procedures, audit results, corrective actions, and training programs. Ensure the department remains up to date with evolving regulatory changes and industry standards. Support internal and external audits by preparing necessary documentation and facilitating auditor requests. Update Engagement Letters to meet client and regulatory standards. Leadership & Operational Support Lead, manage, and mentor the QC team, including hiring, onboarding, training, performance management, and professional development. Cross train staff to understand all aspects of the valuation process including order placement, recruiting, vendor management, and procedures. Support alternate valuation team with daily goals and overflow. Provide feedback and evaluation on current and future capacity needs. Collaborate with cross-functional teams (Compliance, Operations, Vendor Management, etc.) to resolve quality concerns and ensure consistent service delivery. Maintain and meet with all software providers utilized to enhance quality control procedures and maximize efficiency. Attend client calls with staff to review scorecards and maintain a working knowledge of all aspects of the clients’ policies and procedures. Process Improvement Recommend and implement continuous process improvements to enhance accuracy, reduce defects, and optimize departmental efficiency. Ability to effectively and accurately convey information to others. Performs related duties as assigned by management. Qualifications and Education Requirements High School Diploma or equivalent required. Bachelor’s degree or equivalent experience required. 5+ years of related experience in real estate appraisal quality control, appraisal review, or appraisal operations require. 2+ years management experience preferred. Prior experience with USPAP standards and agency/investor guidelines, including Fannie Mae, Freddie Mac, FHA, and VA requirements required. Previously held or currently hold an appraisal license or certification preferred. Skills, Abilities, and Knowledge Strong leadership abilities. Strong and effective analytical, organization and problem-solving skills. Proficient in all Microsoft Office. Excellent communication skills with ability to effectively interact with senior leaders, team members, clients, and vendors. Work Environment and Physical Requirements Working on-site at assigned office location. Regular and punctual attendance adhering to schedule established by leadership. Sedentary work in a stationary position at a cubicle for prolonged periods of time. Constant repetitive motions required for operating a computer, such as typing and managing phone calls. Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures. Additional Information: While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement. Why Newrez We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self. Company Benefits : We offer benefits, programs, and perks that support you in every aspect of your life. Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave Adoption Assistance Tuition & Certification reimbursement Employee Mortgage Loan Program The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships Newrez NOW: Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference. 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception) Matching Gifts Program - dollar-for-dollar up to $1,000 Access to grants, nonprofit resources, and volunteer opportunities More than $6,000,000 donated since 2020 1 in 5 employees participates in at least one Employee Resource Group (ERG) Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. 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