Manager, Retail Performance & Transformation

Job description

Req Id: 432282 Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell. The Retail Execution team plays a key role in the design and execution of the retail channel's short- and long-term objectives. We are seeking a strategic and results-oriented leader to drive key wireless and wireline initiatives, business transformation programs, and the ongoing evolution of our retail systems. This role will be responsible for leading complex projects, identifying opportunities to improve operational efficiency and customer experience, and overseeing the support and enhancement of critical retail platforms. The successful candidate will possess exceptional communication, analytical, presentation, and critical-thinking skills. This role offers the opportunity to lead transformational initiatives, influence senior executives, and deliver measurable business outcomes through project leadership, system improvement, and innovation. The Successful Candidate: Is passionate about innovation and continuous improvement. Thinks strategically while executing with discipline and attention to detail. Thrives in ambiguous environments and can effectively manage changing priorities. Builds strong relationships and influences across all levels of the organization. Creates alignment, drives accountability, and delivers results. Has a strong understanding of sales operations, customer experience, and business performance drivers. Leverages technology, AI, and automation as tools to simplify processes and improve outcomes. Key Responsibilities Lead the intake, assessment, prioritization, and delivery of strategic projects and initiatives. Conduct in-depth analysis of retail sales performance, identifying key trends, opportunities, and challenges to build a data-driven channel strategy Develop and present persuasive, data-supported recommendations to senior leadership on optimizing the retail distribution footprint, scaling sales performance, and enhancing channel effectiveness. Identify opportunities to improve operational efficiency, sales effectiveness, and customer experience through technology, AI, and automation. Lead the strategy for automating the communication of pricing, promotions, and program updates to retail channels, eliminating manual processes and improving speed to market Oversee the maintenance, governance, and optimization of automation solutions. Drive stakeholder alignment and effective communication across teams. Develop executive presentations, business cases, and strategic recommendations. Critical Qualifications Business degree with 5+ years of relevant experience preferred.A strong aptitude for leveraging technology, AI, and automation not just for innovation, but as practical tools to simplify processes, reduce operational costs, and drive measurable sales outcomes Experience leading business process automation or digital transformation projects, particularly within a sales operations or channel communication context Demonstrated expertise in retail sales analysis, with a proven ability to translate complex sales data and performance metrics into strategic recommendations for an executive audience. Experience leading business process automation or digital transformation projects, particularly within a sales operations or channel communication context Experience balancing diverse stakeholder perspectives and driving alignment. Continuous improvement mindset with a bias for action. Advanced Microsoft Office skills, including executive-level presentations and business cases. Preferred Qualifications Experience in digital transformation or AI adoption programs Previous wireless and telecommunications experience is considered an asset. MBA is considered an asset. Adequate knowledge of French is required for positions in Quebec. Additional Information: Position Type: Management Job Status: Regular - Full Time Job Location: Canada : Ontario : Toronto || Canada : British Columbia : Vancouver || Canada : Quebec : Montreal Work Arrangement: Hybrid Application Deadline: 09/18/2026 For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs. Please apply directly online to be considered for this role. Applications through email will not be accepted. We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong. Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us. Artificial intelligence may be used to assess parts of your application. Please review our privacy policy ( see Phenom for details ) to learn more about how we collect, use, and disclose your personal information. Created: Canada, ON, Toronto Bell, one of Canada's Top 100 Employers.