Manager, Sales Development

Job description

Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most "AI support" tools still focus on FAQs and deflection, Maven's agents actually do the work — autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information. That's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost — not "savings if you use it well," but savings because the agent did the ticket instead of a person. That's the pitch you get to walk into every enterprise deal with. Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers — they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, Hard Rock, Tripadvisor, Clio, and Thumbtack rely on Maven, with customers reporting resolution of 70–93% of interactions autonomously. G2 has also named Maven a High Performer and Best Meets Requirements across multiple categories. ## **Position Overview** As Manager, Sales Development at Maven AGI, you will lead, coach, and develop a growing team of SDRs responsible for creating pipeline across our enterprise sales organization. Reporting to our Head of Sales Development, you'll be a hands-on frontline leader who is close to the work: coaching calls, improving messaging and prospecting, inspecting performance, developing reps, and creating the operating rhythm that helps the team consistently deliver. We're looking for a true player-coach rather than a purely strategic leader. You'll help SDRs become stronger sellers, build repeatable habits, and progress in their careers, while partnering closely with Sales, Marketing, and Revenue Operations to execute against Maven's broader go-to-market strategy. This is an opportunity to join at an exciting stage of growth, with the SDR organization expanding alongside the business and significant opportunity to help shape how the team operates and scales. ***\*This role is based in our Boston, MA (Back Bay) office and is full-time in-office.*** ## **What You'll Do** - Lead, coach, and develop a team of SDRs, providing consistent feedback, mentorship, and hands-on support to improve individual and team performance - Establish strong day-to-day operating rhythms around prospecting, call coaching, pipeline creation, performance management, and accountability - Coach reps on messaging, discovery, objection handling, account research, personalization, and multi-channel prospecting - Build a high-performance culture grounded in curiosity, competitiveness, continuous learning, and shared accountability - Help SDRs develop the skills and business acumen necessary to grow into future closing and broader sales roles - Drive execution against team KPIs and pipeline goals, using data to identify trends, diagnose gaps, and improve performance - Partner with Sales, Marketing, and Revenue Operations to translate Maven's ICP, account strategy, and go-to-market priorities into effective SDR execution - Help the team execute thoughtful, account-based prospecting into larger enterprise and strategic accounts - Continuously test and improve prospecting approaches, messaging, workflows, and team processes - Ensure strong CRM hygiene, lead and account management, and effective handoffs between SDRs and Account Executives - Leverage AI and modern sales technology to make the team more effective and efficient, while encouraging experimentation with new tools and workflows - Support onboarding, ramp, training, and ongoing enablement as the SDR organization continues to grow ## **Who You Are** - You have 5+ years of B2B sales experience, including meaningful experience leading, coaching, or managing SDR/BDR teams - You have a track record of developing early-career sales talent and helping reps improve performance and progress in their careers - You understand what great frontline sales execution looks like and are excited to stay close to the work rather than managing from a distance - You have experience prospecting into larger enterprise accounts and understand thoughtful, account-based selling motions - You are highly organized and comfortable creating structure, operating rhythms, and accountability in a fast-moving environment - You are metrics-oriented and know how to use data to diagnose performance, coach effectively, and make better decisions - You are fluent in modern sales technology and excited about using AI to improve how sales teams work. Experience with tools such as HubSpot or Salesforce, LinkedIn Sales Navigator, ZoomInfo, LeadIQ, Nooks, Gong, Granola, or similar platforms is a plus - You bring curiosity, competitive drive, and a strong learning orientation, and you look for ways to continually improve yourself and the people around you - You thrive in an early-stage environment where processes are still evolving and you're expected to roll up your sleeves and help build - Previous experience as an Account Executive or in another closing role is strongly preferred, particularly if you've made the progression from SDR/BDR into closing and then into sales leadership ## **How You Show Up** - **We are customer champions.** You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better. - **We are bold in action.** You move with urgency and courage, unafraid to challenge convention and take smart risks in pursuit of meaningful outcomes. - **We are data-driven and insight guided.** You make thoughtful decisions grounded in evidence, combining data with intuition to guide strategy and execution. - **We are stronger together.** You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. ## **What We Offer** - 100% of medical, dental, and vision premiums covered for you, 80% for family - HSA and FSA plans available - Unlimited vacation and 100% paid parental leave - Free lunches, onsite gym, and commuter benefits for in-office employees - $1,000 home office stipend and $5,000/year for continuing education - Competitive salary, comprehensive benefits, and meaningful equity - ~130 people, built from zero in under three years — small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale *Maven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.* *Join us in changing the face of enterprise customer support!*