Manager, Sales Operations

Job description

IVX Health is experiencing significant growth, and we are seeking a **Manager, Sales Operations** to lead the strategy, systems, and analytics that power our national growth engine. This high-impact role sits at the intersection of sales operations, analytics, and strategic execution, helping drive provider engagement and lead sales enablement efforts. We are looking for a strategic, data-driven leader who can bring structure to complexity, elevate team performance, and translate insights into measurable business results. --- **About the Role** The **Manager, Sales Operations** is a key leader connecting strategy, people, and performance across IVX Health’s Sales and Growth functions. This role manages and leads the Sales Operations and Support function and partners closely with Sales and Data teams to improve efficiency, generate insight, and drive disciplined execution. The ideal candidate brings a strong blend of analytical rigor, operational leadership, and curiosity, ensuring the sales organization is supported by accurate reporting, scalable processes, and systems that enable continued expansion and scaling across markets and therapies. This role is also well suited for candidates with backgrounds in internal consulting, strategy, chief of staff, or other cross-functional leadership roles who excel at solving ambiguous problems and driving execution across teams. --- **What You Will Do** **Sales Operations and Performance Analysis** - Analyze sales performance and workforce trends to identify growth opportunities, mitigate risk, and optimize team effectiveness. - Monitor provider referral activity to identify underperforming markets and recommend strategic interventions. - Deliver and assess sales KPIs and KLIs, providing leadership with actionable insights and return-on-investment analysis. - Lead growth reviews, territory assessments, and structural recommendations to support sustainable market growth. **Sales Enablement** - Develop and scale sales enablement programs, tools, and resources that improve support, productivity, and field execution across the sales organization. - Partner with Sales and Marketing leaders to design enablement strategies, messaging, and materials that strengthen provider engagement and sales effectiveness. - Identify capability gaps and implement training, content, and process improvements that support consistent performance across markets. - Build frameworks to track provider engagement, ranking, and retention. **Systems, Processes, and Tools** - Own and optimize sales technology, including CRM administration, data capture, and analytics tools such as Trilliant. - Partner with Business Systems and Data teams to strengthen sales-related systems and improve data integrity. - Standardize sales workflows, CRM processes, and KPI reporting across the organization. **People Leadership and Management** - Manage, lead, and develop the Sales Operations and Support team, fostering a culture of accountability, performance, and growth. - Define team structures, role responsibilities, and performance expectations aligned with business priorities. - Provide guidance and partnership to sales and market leaders to support consistent execution of growth strategies. --- **What We Are Looking For** We are looking for a collaborative, analytical leader who can translate strategy into execution and inspire teams to deliver measurable business results. You may be a strong fit if you bring: - 5–6 years of experience in sales operations, growth strategy, or a related field - Bachelor’s degree required; advanced degree (MBA or similar) preferred - Experience in multi-site healthcare services, private equity-backed organizations, or other high-growth environments - Demonstrated success leading teams and improving performance through data, process, and operational excellence - Experience in internal consulting, business operations, strategy, chief of staff, or other cross-functional roles requiring structured problem solving and executive-level influence. - Proven ability to lead high-priority, cross-functional initiatives in ambiguous environments and translate leadership priorities into clear operational plans. - Exceptional analytical and problem-solving skills, with the ability to make sound, data-driven decisions - Strong communication and presentation skills, with the ability to influence stakeholders at all levels of the organization - Deep familiarity with CRM tools, analytics platforms, and sales performance systems - Advanced Excel and data visualization capabilities; experience with medical claims data or similar datasets preferred **About IVX Health** IVX Health is a national provider of infusion and injection therapy for patients managing complex chronic conditions. Through a patient-centered approach focused on comfort, convenience, clinical excellence, and exceptional service, we're redefining the care experience and improving lives every day. As a growing healthcare organization, we're committed to supporting our employees with meaningful work, professional development opportunities, and a culture built on collaboration, innovation, and purpose. **Guided by Our Purpose** **Mission:** To improve the lives of those we care for by redefining the care experience. **Vision:** To be the nation's preferred destination for pharmaceutical care of complex chronic conditions. **Values:** Be Kind. Do What's Right. Never Settle. Make It Happen. Enjoy the Ride. --- ### Benefits & Perks Eligible employees may receive: - Medical, Dental, and Vision Coverage - Prescription Drug Coverage and Telemedicine Services - Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), and Flexible Spending Options - 401(k) Retirement Plan with Company Match - Life, AD&D, and Disability Insurance - Accident, Critical Illness, and Hospital Indemnity Coverage - Fertility and Family Planning Support - Tuition Reimbursement and Certification Assistance - Continuing Education and Professional Development Resources - Employee Assistance Program and Wellness Support - Paid Time Off - Volunteer Time Off and Charitable Giving Match - Employee Referral Bonus Program *Benefits may vary based on employment status and eligibility.* --- **EEO STATEMENT** IVX Health is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are treated with respect and provided equal employment opportunities. Employment decisions are made based on business needs, job requirements, qualifications, merit, and applicable law. IVX Health prohibits discrimination, harassment, and retaliation of any kind and is committed to providing reasonable accommodations to qualified individuals with disabilities and those with sincerely held religious beliefs. [**Privacy Policy**](https://ivxhealth.com/privacy-policy/)