Manager Sales Operations

Job description

Forming Our Future together Shape your future with a hidden champion of the high-tech industry. FormFactor is a leading global manufacturer of semiconductor test and measurement products, including advanced MEMS probe cards, engineering probe stations and probes, metrology systems, as well as quantum cryogenic measurement systems. Globally, FormFactor Inc. has locations in all markets relevant to the semiconductor industry. In Germany, we develop and manufacture wafer probers for a wide range of applications. Our products and solutions contribute significantly to the development and productions of new technologies. From AI to 5G, from autonomous driving to quantum computing, almost every breakthrough innovation today has its form factor. That looks good. Your future at FormFactor: • Hello future! As part of our large FormFactor family, you will play an active role in shaping current and upcoming technologies. • Bye-bye monotony! The challenging, varied tasks in the field of artificial intelligence and infrared applications as well as flat hierarchies offer you a lot of freedom for design and innovation. • Your thing. In small teams, you will work independently and close to the product. You will find your solutions and accompany the entire production cycle. • Just get started. With our New Hire training plan, you will arrive relaxed your new tasks. • It's fun. We offer you an attractive remuneration package as well as a share in the company's success. • Being human. 30 days of vacation, flexible working hours and home office are our tools for your family and work-life balance. • Motivated. Our pleasant, friendly working atmosphere and international collegiality are a real feel-good factor. • Progress. Internal training, exchange programs and an open transfer of knowledge open horizons for you. • Perspective. As the market leader, we are operating in an incredibly exciting and crisis-proof industry of the future. Not enough? We would be happy to introduce you to many other benefits in a personal conversation. Job Description: Position Summary The Manager, Sales Operations leads a small team of Sales Operations Analysts responsible for supporting customer accounts, managing forecasts, coordinating order fulfillment activities, and ensuring operational excellence throughout the customer lifecycle. This role serves as a working manager, balancing hands-on account support with coaching and development of team members. The Manager partners closely with Sales Account Managers, Planning, Supply Chain, Engineering, Manufacturing, and Customer Service to help drive customer satisfaction, forecast accuracy, and on-time delivery performance. This role is ideal for a strong individual contributor ready to take the next step into people leadership while continuing to maintain operational involvement. Key Responsibilities Team Leadership Lead, coach, and develop a team of Sales Operations Analysts. Provide day-to-day guidance, prioritization, and support to team members. Assist with onboarding, training, and performance development. Promote best practices and consistency across customer account management activities. Serve as the first point of escalation for operational customer issues. Customer & Account Support Support key customer accounts and provide operational leadership for assigned customers. Partner closely with Sales Account Managers to manage ongoing customer activity. Build effective working relationships with customer procurement, operations, and engineering teams. Ensure timely communication regarding order status, delivery schedules, and supply commitments. Help resolve customer concerns and coordinate issue resolution across functional teams. Forecast & Demand Management Support the sales forecasting process and drive forecast accuracy. Review customer demand trends and communicate changes to internal stakeholders. Partner with Planning to align customer forecasts with capacity and production plans. Ensure CRM and forecasting systems are maintained accurately. Assist in developing reports and metrics to support business decisions. Order Management & Execution Oversee daily order management activities for assigned accounts. Monitor backlog, customer orders, delivery schedules, and order changes. Ensure customer requirements are accurately reflected within internal systems. Coordinate with Customer Service, Planning, and Operations to support timely execution. Escalate risks that may impact customer commitments. Cross-Functional Coordination Serve as a liaison between: Sales Planning Supply Chain Engineering Manufacturing Customer Service Participate in account reviews, demand meetings, and operational reviews. Help drive alignment between customer expectations and operational capabilities. Support continuous improvement initiatives that improve efficiency and customer experience. New Product Introduction (NPI) Support Coordinate operational activities related to new product introductions. Track key milestones and support customer qualification timelines. Partner with Engineering, Manufacturing, and Sales teams to ensure readiness for production ramps. Monitor progress and communicate potential risks. Qualifications Bachelor's degree in Business, Supply Chain, Engineering, or related field. Multiple years of experience in Sales Operations, Customer Operations, Supply Chain, or related business functions. Prior leadership experience, project leadership, or mentoring experience preferred. Semiconductor, manufacturing, or high-tech industry experience preferred. Experience working directly with customers and cross-functional teams. Familiarity with Salesforce, Oracle, ERP systems, and forecasting processes. Skills & Competencies Demonstrated ability to lead and influence others. Strong customer service and relationship management skills. Solid analytical and problem-solving abilities. Strong organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Effective verbal and written communication skills. Proficiency in Excel and business reporting tools. Collaborative approach with strong teamwork skills. Success Measures Team productivity and employee development. Forecast accuracy and customer demand alignment. Backlog health and order execution effectiveness. On-time delivery performance. Customer satisfaction and responsiveness. Achievement of department service-level and operational objectives. Continuous improvement contributions. Skills: Education & Experience: Bachelor’s degree and a minimum of 3 years of related experience; or equivalent work experience | Required Are you Interested? Then we look forward to receiving your detailed application, stating your earliest possible starting date and your salary expectations. The fastest way to contact us is via the Apply button. You are welcome to send us a link to your profile on XING or LinkedIn for a first impression. We look forward to receiving your application!