Manager Service Delivery Infrastructure Services

Job description

Mainz, Germany | full time | Job ID: 11612 About the role: As Service Delivery Manager Infrastructure Services, you ensure the stable, secure, and efficient delivery of core infrastructure services across the enterprise. You act as a key contact for internal stakeholders and external providers and drive service quality, standardization, and continuous improvement. Your contribution: Own and manage infrastructure services such as Server OS, Database Systems, Virtual Apps & Desktops, and Windows Domain Services Ensure stable, secure, and highly available operations across on-premise and hybrid/cloud environments Manage external service providers and monitor service quality, SLAs, and performance Oversee incident, problem, and change management for infrastructure services Drive standardization, automation, lifecycle management, and service improvements Collaborate with IT, security, and business stakeholders to ensure compliance, resilience, and cost Efficiency A good match: Proven experience in IT Service Management and Service Delivery within infrastructure services (>5 years) Strong understanding of server operating systems, database systems, virtualization, and hybrid/cloud environments Good knowledge of ITIL processes such as Incident, Problem, Change, Capacity, and Service Level Management Experience in vendor management, service performance monitoring, and contract-related steering Strong communication, stakeholder management, and analytical skills Service-oriented, structured, accountable, and focused on continuous improvement Fluent English language skills, both oral and written Your Benefits: It's our priority to support you: Your flexibility: flexible hours | vacation account Your growth: Digital Learning | Performance & talent development | leadership development | Apprenticeships | LinkedIn Learning Your value: Your voice at the table | Culture on an equal footing | Opportunities to shape & impact | Support for your full potential Your health and lifestyle: Company bike Your mobility: Job ticket | Deutschlandticket Your life phases: Employer-funded pension | Childcare Apply now - We look forward to your application! Apply to our Mainz, Germany location by sending us your documents via our online form. For any questions, contact our talent acquisition team on: + 49 (0) 6131-9084-1291 (Monday-Friday from 1 PM to 3 PM CET). Job ID 11612 (please always specify if you have any questions) By submitting your application, you acknowledge that a background check will be conducted as part of the recruitment process in accordance with applicable laws and regulations. If you are considered for the position, BioNTech will conduct the background check through our service provider ‘HireRight’. You will be informed accordingly by your BioNTech-Recruiter.