Manager, Service Strategy & Analytics

Job description

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. **What we can offer*:*** *A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.* We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team! **The Opportunity:** LG Electronics is seeking an analytically minded and forward-thinking **Manager, Service Strategy & Analytics,** to help shape the future of our service strategy. This role will leverage AI-driven insights, data science, and advanced analytics to support strategic decision-making and drive initiatives that directly impact the customer experience nationwide. The Manager, Service Strategy & Analytics will be responsible for analyzing service performance, identifying trends and opportunities, and translating complex data into actionable recommendations for business leaders. This individual will collaborate cross-functionally with service operations, customer experience, technology, and leadership teams to develop strategies that improve efficiency, enhance service quality, and support long-term business goals. The ideal candidate is a strong analytical leader with experience using data to solve complex business problems, influence decision-making, and drive measurable improvements. This role requires a balance of strategic thinking, technical understanding, and the ability to communicate insights clearly to stakeholders at all levels. **Responsibilities:** - Lead the development of data- and AI-driven strategic initiatives that improve service operations and customer experience. - Manage and mentor a team of analysts building forecasting models, dashboards, and strategic reporting tools. - Champion the adoption of AI and automation across analytics and planning processes to increase speed and decision quality. - Partner with senior leadership across Field Service, Customer Care, HR, and Finance to identify strategic priorities and turn insights into executable plans. - Own executive-level reporting and planning models, ensuring accuracy, clarity, and strategic relevance. - Present analysis, strategic recommendations, and business impact to senior/executive leadership. - Drive continuous improvement initiatives from strategy design through execution, establishing clear success metrics. **Education / Experience (Requirements):** - Bachelor's degree in Business, Economics, Data Science, or a related field; MBA or advanced degree a plus. - 6+ years of experience in data analytics, business strategy, or operations planning, including experience leading projects or managing a team. - Advanced proficiency in Excel and demonstrated experience building executive-level dashboards/reporting. - Proven ability to lead cross-functional projects and influence senior stakeholders. - Strong strategic thinking, analytical, and problem-solving skills. - Excellent communication and presentation skills, with experience presenting to senior leadership. **Preferred Qualifications:** - Bilingual proficiency in Korean and English. - Experience with SQL, Python, or AI/ML tools for advanced analytics. - Experience leading AI adoption or automation initiatives within an analytics or operations team. - Familiarity with cloud platforms (e.g., GCP, AWS, Azure). Recruiting Range $110,000—$115,000 USD **Benefits Offered Full-Time Employees:** - No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. - Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. - Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. - Performance based Short-Term Incentives (varies by role). - Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. - Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. - Group Rate Life and Disability Insurance. **Benefits Offered Temporary/Contractors:** - Eligible for the relevant benefit programs offered through our partner agencies. [Privacy Notice to California Applicants](https://lge-careers.com/wp-content/themes/lg-career/assets/privacy-notice.pdf) Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or [support@lg4me.freshdesk.com.](mailto:support@lg4me.freshdesk.com) This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied*.*