Manager, Site Reliability Engineering

Job description

The SRE Manager leads a team of Site Reliability Engineers to maintain the reliability, scalability, and performance of PROS systems and services, driving automation, incident management, and infrastructure improvements while fostering a culture of collaboration between software development and operations teams. Day in the Life of the Manager, Site Reliability Engineering: Lead and mentor the SRE team, fostering a culture of reliability, accountability, and continuous improvement. Develop and implement strategies for multi-cloud, system reliability, monitoring, and incident response. Collaborate with development and other SRE teams to enhance system performance and scalability. Drive automation efforts to improve deployment processes, infrastructure as code (IaC), and operational efficiency. Manage and optimize observability tools for logging, metrics, and alerting. Establish and refine service-level objectives (SLOs), service-level indicators (SLIs), and service-level agreements (SLAs). Oversee root cause analysis (RCA) where appliable and post-mortem processes to ensure continuous learning and improvement. Implement and advocate for best practices in site reliability engineering and DevOps methodologies. Ensure high-availability and disaster recovery strategies are in place and regularly tested. Drive cost optimization efforts for cloud infrastructure across all cloud providers. Required Qualifications - About you: Bachelor’s or master’s degree in computer science, engineering, or a related field. 7+ years of experience in software engineering, site reliability engineering, or DevOps, with at least 3 years in a managerial or leadership role. Strong knowledge of cloud platforms (Azure, AWS, IBM Cloud) and containerization technologies (Docker, Kubernetes). Proficiency in automation and configuration management tools (Terraform, Ansible, Puppet, The Foreman). Experience with monitoring and observability tools (Prometheus, Grafana, PagerDuty, Graylog, etc.). Solid programming and scripting skills in Python, Go, Bash, or similar languages. Expertise in CI/CD pipelines and modern deployment strategies. Strong analytical and problem-solving skills with a focus on performance optimization. Excellent communication and leadership abilities, with a track record of fostering collaboration between teams. Highly Preferred: Experience with large-scale distributed systems. Understanding of networking, security, and compliance best practices. Experience with incident response and ITIL framework. Previous experience in a high-availability, customer-facing production environment. AI Fluency & Growth Mindset- We welcome candidates who: Understand core AI concepts and apply them ethically to enhance productivity, insights, and decision-making. Craft effective prompts to optimize the quality and relevance of AI-generated outputs. Explore and apply agentic AI systems , using or managing autonomous agents to streamline workflows and automate tasks. Leverage AI tools to boost efficiency, creativity, and innovation in their daily work. Stay curious and adaptable , continuously experimenting with AI-driven solutions to elevate team performance and customer impact. Why Join PROS? PROS culture and its extraordinary people are at the core of our success. We are passionate about what we do and relentless in delivering on our promises. Our commitment to customer success inspires us to think smarter and dream bigger, empowering airlines to achieve more than they ever imagined through intelligent offer and revenue optimization. At PROS, we foster a culture of care, where people feel supported to grow, innovate, and bring their best selves to work—every day. From flexible ways of working to continuous learning, we empower our teams to thrive both personally and professionally. Join PROS, a dedicated travel technology company with nearly 40 years of proven airline expertise and a long runway for future growth, now powering the future of AI-driven airline retailing. If you want to be part of something exceptional, help us shape how airlines compete, innovate, and win. PROS Core Values We are Owners We look for every opportunity to create a better PROS and a better experience for our customers – and we hold ourselves accountable. We are Innovators We think creatively to find new paths to success – for our people, our customers and our business. We Care We are centered on caring for the people, businesses, and communities we serve.