Manager - Social Commerce Sales & Operations

Job description

We are looking for a **Social Commerce Manager** to manage and grow live commerce initiatives and activities across TikTok, Shopee, and Lazada, working closely with both clients and external live commerce agencies. This role is the key bridge between clients, internal teams, and outsourced agencies - supporting co-planning, alignment on promotions and stock, and performance analysis to drive sales growth. **Key****Responsibilities:** **Client Account Management** - Serve as a key contact for assigned clients to align on commercial goals, promotions, pricing, and live commerce plans - Coordinate client inputs such as KOL list, product priority, key messages, selling angles, and campaign timelines and ensure operational readiness - Provide performance updates, insights, and recommendations to clients - Support preparation of campaign proposals, recap decks, and regular business reviews **Live Commerce Planning and Agency Coordination** - Co-plan live commerce campaigns with outsourced agencies - Align campaign objectives, product focus, and promotional mechanics with client goals - Manage live commerce calendars and campaign readiness - Track agency deliverables and timeline **Performance Analysis and Optimization** - Monitor and analyze live commerce KPIs to propose contingency plans - Review campaign results with agencies and clients to identify areas of improvement - Translate data into actionable recommendations - Maintain clear reporting and documentation **Stakeholder Management** - Coordinate with internal teams to support smooth campaign execution by agencies - Ensure clear communication across stakeholders - Stay updated on platform tools, trends, and best practices **Requirements:** - 6 years+ of relevant experience - Experience from a media agency, digital agency, or live/social commerce-focused environment - Experience in account management or client servicing - Understanding e-commerce operations and live commerce mechanics - Familiar with online marketplaces (TikTok, Shopee, and Lazada platforms) - Comfortable working with data and performance reports **About aCommerce** aCommerce is the leading ecommerce enabler and e-distributor in Southeast Asia, delivering retail solutions for global brands. Founded in May 2013, aCommerce has over 700 staff across offices and fulfillment centres in Singapore, Thailand, Malaysia, Indonesia and the Philippines. The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment. All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The aTeam is made up of highly ambitious individuals driven to innovate, build and succeed and is always looking for like-minded self-starters to join.