Manager, Social Services

Job description

**We’re not just behavioral health people—we’re crisis people.** Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference. What You'll Do: The **Manager, Social Services** provides clinical and operational leadership for social services functions across the observation and inpatient units. This role is responsible for overseeing the efficient coordination of assessment, admission, treatment planning, resource coordination, and discharge planning processes to support timely transitions of care and positive individual outcomes. In collaboration with facility leadership and interdisciplinary teams, this position supports the delivery of high-quality, recovery-oriented behavioral health services while promoting operational effectiveness, regulatory compliance, and continuity of care. The Manager, Social Services also partners closely with community stakeholders and referral sources to strengthen resource coordination and optimize discharge and placement outcomes for individuals served. This role also offers an exciting opportunity to help support the launch and continued growth of Connections Health Solutions' new Loudoun facility, contributing to the development of innovative, recovery-oriented behavioral health services while helping build strong clinical partnerships, operational excellence, and exceptional care experiences from the ground up. This role provides both clinical and administrative oversight to social services staff and plays a key role in staff development, clinical supervision, quality improvement, and program operations. This position also presents an exciting opportunity to support the continued growth and development of Connections Health Solutions’ new Loudoun facility, helping establish strong interdisciplinary partnerships, operational excellence, and high-quality, recovery-oriented behavioral health services within an innovative crisis care environment. serves as a clinical and operational leader with both direct and indirect responsibilities for individual care delivery and nursing operations. In partnership with facility leadership, this role supports the development, implementation, and oversight of systems of care that promote continuity of care, positive individual outcomes, regulatory compliance, staff development, and a collaborative interdisciplinary team environment. **Clinical Operations & Service Delivery** - Oversees the day-to-day operations and functioning of social services staff supporting the observation and inpatient units across a 24/7 environment. - Supports timely assessment, admission, treatment planning, discharge planning, and resource coordination processes to promote continuity of care and effective patient flow throughout the facility. - Monitors movement and throughput across inpatient and observation units and collaborates with facility leadership and community partners to address barriers impacting placement, discharge, or continuity of care. - May complete psychosocial assessments, treatment planning, discharge planning, and other clinical responsibilities in the absence of a Case Manager or Therapist. - Provides operational support and shift or unit coverage when staffing needs arise and pool resources are unavailable. **Leadership & Team Development** - Provides clinical and administrative supervision, mentorship, coaching, and leadership support to social services staff and other behavioral health professionals, as appropriate. - May provide clinical supervision to unlicensed or master’s-level licensed employees pursuing professional licensure, supporting their clinical growth and development in accordance with regulatory and organizational requirements. - Supports the recruitment, onboarding, training, performance management, and professional development of social services team members to maintain a high-performing, service-oriented workforce. **Quality, Compliance & Program Oversight** - Develops, implements, and supports clinical programming and service delivery practices in collaboration with Medical and Clinical Leadership. - Actively participates in quality assurance, program compliance monitoring, and performance improvement initiatives to ensure adherence to regulatory, accreditation, payer, and organizational standards. - Supports compliance with applicable federal, state, local, and organizational policies, procedures, and documentation standards. **Community & External Partnerships** - Collaborates with community providers, referral sources, hospitals, counties, MCOs, and other stakeholders to strengthen community partnerships and support effective discharge planning and continuity of care. - Supports efforts to identify and expand community resources that improve access to services and successful transitions for individuals served. **Additional Responsibilities** - Performs all other duties as assigned in support of facility operations, patient care, and organizational initiatives. **What You'll Bring:** - Master's Degree in a behavioral health related field - Current licensure by Virginia Board of Behavioral Health (LCSW, LPC, or LMFT) and identified as a Clinical Supervisor by respective licensing board - 5 years of behavioral health or relevant experience - 1 year of supervisory or management experience - Must be able to perform Safe Clinch patient restraint techniques - **The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment** - **State of Virginia Fingerprint Clearance** - **Must be able to pass Virginia Department of Behavioral Health & Developmental Services (VA DBHDS) background check** - **Must be able to p ass Virginia Department of Social Services (VA DSS) Office of Background Investigations - Central Registry Search** **It would be great if you had:** - Prior experience providing crisis services and/or working in a psychiatric facility - Knowledge of and experience with VA DBHDS and DMAS regulations What We Offer: Full-time only: - Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity - CHS pays for Basic Life, AD&D, Short and Long-Term Disability - Voluntary Life insurance option for employees and their families - Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan) - Flexible Spending Accounts (health care and dependent care) - 401k company match after 6 months (50% of deferrals up to 6% of compensation) - Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays - Company‑paid parental leave available to eligible employees All employees (Pool, Part-time and Full-time): - Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support - After 90 days, you are auto enrolled in the 401k Plan #INDVA Actual compensation is based on relevant experience, education, internal equity, and budget. Virginia pay range $106,000—$133,900 USD ## **EEO Statement** Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants. **Recruitment Fraud Warning** Connections Health Solutions has been made aware of individuals impersonating our recruiters and issuing fraudulent interview invitations and job offers. Please note: - Official communications come only from an email address ending in **@connectionshs.com**. - We will never extend an offer without completing our formal interview process. - We will never ask candidates to pay fees, purchase equipment, or send money as part of the hiring process. If you receive a suspicious communication claiming to represent Connections Health Solutions, please contact [myRecruiter@connectionshs.com](mailto:myRecruiter@connectionshs.com) to verify its authenticity before responding.