Manager, Solutions Engineering

Job description

**Manager, Solutions Engineering** Hiring Manager: Caila MacDonald **About Scribe** Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to own their specialized intelligence: the unique way their teams work, decide, and get things done. Our Specialized Intelligence platform automatically captures how work happens and turns it into a living asset that helps people and AI agents do their best work. We're growing fast, since our founding in 2019, we've grown to 7 million users across 600,000 businesses. Based in San Francisco, we've been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to transform how people do work. **📌 About the Role** Scribe is hiring its first Manager, Solutions Engineering to build and lead the founding team behind our most strategic deals. Your team will be the technical experts who earn the trust of F1000 executives, running demos and proof of concepts that turn Scribe's capabilities into measurable customer outcomes. There is no playbook to inherit: you'll build it from scratch alongside your team, in close partnership with Sales, Customer Success, and Product. **🛠️ What You'll Do** - Establish the Solutions Engineering function at Scribe, defining the processes, scope, and playbooks that let the team scale beyond its founding members - Hire, mentor, and lead a founding team of Solutions Engineers, with direct accountability for coaching, performance, and career growth - Bring technical credibility to strategic new business and expansion opportunities, working alongside your team from discovery through close - Deliver proof of concepts that connect Scribe's capabilities to measurable business outcomes, helping customers quantify time saved, costs avoided, and operational gains - Act as the bridge between Go-to-Market and Product leadership, carrying customer feedback into the roadmap - Build reusable demo assets, proof-of-concept frameworks, and technical narratives so customer outcomes don't depend on tribal knowledge - Evolve the function as the product and customer base grow, using team performance data to decide what to change **🔍 What We're Looking For** - Has 3 or more years of people management experience leading Solutions Engineers, Solutions Architects, Technical Account Managers, or comparable technical customer-facing teams - Has worked as a Solutions Engineer or in a comparable pre- or post-sales technical role at a high-growth SaaS company - Explains large language models and AI product concepts credibly to both technical and executive audiences - Has built a function rather than inherited one, and works well without an existing playbook - Has designed scalable programs, processes, and playbooks while still going hands-on in strategic customer engagements - Translates technical complexity into business value that an executive buyer acts on - Has partnered cross-functionally with Sales, Product, and Customer Success on shared outcomes **🚫 This role is not for you if** - You want to inherit an established team, process, or playbook rather than build one - You'd rather stay focused on individual contributor work than hire, coach, and develop a team - You prefer highly structured environments where every customer engagement follows a predictable path **📍 Location** SF or NYC SF: Hybrid. We work from the office 3 days per week. NYC: Fully remote. **💰 Compensation** On-Target Earnings (OTE): $260,000-300,000. Salary varies by location. All full-time employees receive equity in Scribe. Final offers depend on experience and scope. **🎁 Benefits** - Health, dental, and vision insurance for you and your dependents - Flexible paid time off and company holidays - 401(k) - Paid parental leave - Daily catered lunch (SF office) - Commuter benefits - Home office stipend At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. Scribe is proud to be an Equal Opportunity Employer.