Manager, Special Services (Sales)

Job description

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce. What can you expect as a FedEx team member? Career Mobility and Development : When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs. Total Compensation and Benefits Package : We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being. Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities. Manager, Special Services (Sales) Key Responsibilities: Manage customized services centrally, ensuring customer retention and satisfaction through effective implementation of procedures and policies. Monitor employee satisfaction and service performance, fostering a positive work environment conducive to high-quality service delivery. Execute standard operating procedures for each product, maintaining consistency and efficiency in service delivery. Achieve and drive gross margin growth through strategic pricing and cost management initiatives. Ensure compliance with local regulations and policies, managing adherence to processes and procedures. Drive revenue growth by identifying opportunities and implementing strategies to capitalize on them. Oversee vendor management activities, maintaining productive relationships and negotiating favorable terms. Monitor and optimize service performance metrics, identifying areas for improvement and implementing corrective actions. Collaborate with cross-functional teams to align service objectives with overall business goals and objectives. You Would Be a Great Fit if you have: Minimum Education Bachelor's degree or equivalent Minimum Experience • Four (4) years of relevant work experience is required Knowledge, Skills and Abilities • Strong presentation skills • Proven expertise in influencing, persuading, negotiating and decision making • Strong in written & verbal communication • Comfortable networking with anyone • Leadership • Team Management • Strategic Thinking • Vendor Management • Service Quality Management • Business Planning & Solution Design Job Posting End Date: 2026-11-30