Manager, Strategic Projects

Job description

Get to Know the Team The Grab Support - Strategy team works with senior leaders across the organisation to drive impactful projects that enhance our service offerings, ensuring all our users feel supported and valued. Our culture is entrenched in collaboration and a customer-centric approach in delivering world-class support to our customers and partners. Get to Know the Role As a Manager, Strategic Projects, you will be reporting into the Senior Manager, Strategic Projects and work onsite in the Grab office. You'll manage projects end-to-end to drive user value and experience through building strategic plans, deep diving into processes and existing setup, and working with cross-functional teams to deliver changes that drive user experience. You'll also conduct analyses and uncover key customer insights through analytics to inform decision-making processes and make recommendations. The Critical Tasks You Will Perform Own projects / problem areas end-to-end — develop the diagnosis, propose roadmap, and success metrics, then support regional and country leadership alignment behind it. Synthesise operational and behavioural data across markets to identify issues and resolutions Lead multi-country, cross-functional delivery — work with multiple teams across Product, Engineering, Analytics, and Operations to launch solutions and ensure successful project outcomes Shape Customer Experience — d esign and deliver on improved user experiences by leading design thinking workshops, conducting analyses to identify root causes, and iterative product launches Hold the line on user safety and quality — ensure every proposed change is assessed for its effect on user trust, safety, and support quality before it ships What Essential Skills You Will Need At least 5 years in strategy consulting, corporate strategy, or an in-house strategic projects / transformation function, including time owning a programme end-to-end rather than a single workstream Demonstrated ability to influence key stakeholders Quantitative diagnosis: you can structure the analysis, work with large operational datasets, and translate the output into recommendations Experience in operational design and setup - familiarity with process management and analysis Fluency with data visualisation and executive storytelling — and tools such as Power BI & Superset Demonstrated experience in driving impact and detailed delivery Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with Term Life Insurance and comprehensive Medical Insurance. With GrabFlex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For At Grab We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.