Manager, Strategy and Operations

Job description

Our Mission and Opportunity Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company https://www.forbes.com/lists/cloud100/a, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban. Our Team Our team is passionate, talented, and customer-focused. We embody our Leadership Principles https://mybrightwheel.com/about/ in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally. Who You Are You’re an AI-native operator and people leader who builds strategy and executes against it. You have experience working with multiple products and many cross-functional partners — ideally including Sales, PDE, Finance, and other Ops functions — and you’re comfortable navigating the complexity that comes with selling multiple products into the same customer base. You’ve built end-to-end automated workflows that run without you — not just used AI to assist manual work. You’ve owned analytics and intelligence projects in fast-moving SaaS environments and know what it takes to translate messy data into clean decisions. You’re equally at home in a Sigma dashboard, a Salesforce report, a Gong transcript analysis, and an exec-level readout. You lead with recommendations, not analysis. When you walk into a room with a VP, you come with a point of view and the data to back it up — not a set of charts that ask the audience to figure out the answer. You’re direct, collaborative, and get energized by building in places where the playbook doesn’t exist yet. You’re a builder of process as much as a builder of models. You know that a great strategy only lands if it’s operationalized — you design the workflows, document the systems, and create the infrastructure that makes analytical insight repeatable and scalable. You’re comfortable owning the program management layer: scoping projects across teams, holding stakeholders to timelines, and thinking strategically about how the function should be designed and sequenced. You’re also a genuine developer of people who has managed at least 2 direct reports. You build teams that can operate without you, coach toward independence rather than creating dependency, and care about the growth of every IC on your team as much as you care about your own output. What You’ll Do - Lead the Sales Operations function for Brightwheel’s Expansion business — which covers our emerging product lines including curriculum, professional development, and financial products — managing a team of 2 to start - Partner cross-functionally with Expansion business owners, Sales leadership, PDE, and Finance to define priorities, align on strategy, and translate analytical output into operational decisions. - Contribute to strategy — not just execution. Help GTM leadership think through how the Expansion function should evolve: what to build, in what sequence, and with what resources. Bring a point of view on how to structure go-to-market motions when selling multiple products to the same customer. - Design and implement scalable processes and playbooks that support the full Expansion sales motion — from lead routing and scoring to rep workflow, handoff design, and post-sale coordination. - Design and ship lead scoring models and value-based routing frameworks using product signals, behavioral data, and firmographic inputs from Salesforce, Gong, and Clay. - Build AI-driven analytical workflows — automated closed-loss analysis, Gong transcript classification, distribution QA, account segmentation — that run without manual intervention. - Run the Expansion funnel analytics cadence: connect rate diagnostics, close rate analysis, ICP development, and rep performance benchmarking. - Present in WBRs, MBRs, and exec forums; represent the Expansion Revenue Operations function with clarity and confidence. What You Bring - 5–7 years of experience in SaaS Ops, RevOps, GTM Ops, or a comparable function, with at least 2 years directly managing 2+ people. - Strong analytical fluency and hands-on experience with Redshift, Snowflake, or equivalent data warehouse; comfortable with Sigma, Salesforce, and analytical tooling. - Demonstrated AI fluency: you've built end-to-end automated workflows, not just used AI to assist manual work. You should be able to describe something you've built that runs without you. - A track record of developing strong individual contributors — you build team systems, document institutional knowledge, and coach toward independence. - Program management chops: you've owned multi-stakeholder projects end-to-end — scoped them, managed the timeline, resolved blockers, and delivered. You don't need a PM to stay on track. - Executive communication skills: leads with a recommendation, defends it clearly, and adjusts based on feedback without losing the thread. Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Protecting Our Applicants: Please be aware of recruiting scams impersonating Brightwheel. All legitimate communications come from @mybrightwheel.com http://mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process. If you suspect fraudulent contact, reach out to security@mybrightwheel.com. Thank you for helping us keep our applicant community safe.