Manager, Strategy & Operations

Job description

At Candid, we’re reimagining orthodontics by pairing clinical expertise with leading telehealth technology. We believe that confident smiles and self-expression play an important role in everyday life. That’s why we empower general dentists with everything they need to make great clear aligner care predictable, efficient, and profitable for their practices and accessible and affordable for their patients. We’re looking for passionate people who want to shape the future of care, deliver real impact, and help us grow. If you’re ready to transform the future of dental technology, this is the team for you. We are looking for an experienced Strategy & Operations powerhouse to join Candid. The Strategy and Operations team serves as Candid’s internal consulting and execution function, partnering with leaders across the organization to solve critical business challenges, improve operational performance, and scale key strategic initiatives. This **Manager, Strategy & Operations**role is ideal for someone who enjoys tackling ambiguous problems, building alignment across teams, and driving solutions from idea to implementation as a senior individual contributor. One month you may be improving partnership performance, the next you may be helping scale a new product line, optimize manufacturing operations, or lead a company-wide initiative. No two quarters look the same. You will report directly to the Chief Strategy Officer and work closely with leaders across Product, Clinical, Operations, Manufacturing, Commercial, and Partnerships. This role requires up to 30% travel. We will accept candidates based in the United States and Canada. To be considered for this role, candidates must be legally authorized to work in the United States without the need for current or future employer-sponsored work authorization. **What You’ll Do** - Serve as an internal consultant and operator to identify, prioritize, and solve some of Candid’s most important business challenges - Lead special projects and strategic initiatives on behalf of executive leadership, driving alignment and execution across multiple teams through influence - Own and scale partnership operations by working cross-functionally with internal and external stakeholders to ensure successful partnership performance and execution - Diagnose partnership health and performance, identify operational bottlenecks, and develop scalable processes that support continued growth - Translate performance data into strategic recommendations to guide product, clinical, and commercial decisions for Oliv, Candid’s orthodontist-focused product offering - Partner with Product, Clinical, and Commercial teams to identify opportunities to improve conversion, adoption, retention, and overall funnel performance - Program manage key strategic initiatives supporting Oliv growth, including clinical product enhancements, AI-enabled workflow improvements, and operational scaling efforts - Drive cross-functional alignment across teams to ensure initiatives remain on track and deliver measurable business outcomes - Own and continuously improve key operational metrics across the Candid treatment journey and manufacturing to identify and implement process improvements within the customer journey, digital treatment planning, and manufacturing workflows - Use data, experimentation, and operational rigor to drive impact and continuously optimize processes across the business **What You’ll Need** - 5+ years of experience in strategy, management consulting, business operations, operations leadership, or a related field - Exceptional business judgment and problem-solving skills with a demonstrated ability to navigate ambiguity and drive results - Proven track record of leading complex cross-functional initiatives from strategy through execution - Strong analytical skills with experience using data to identify opportunities, influence decisions, and measure business impact - Demonstrated ability to leverage AI tools and automation to increase personal productivity, improve team effectiveness, and drive business outcomes - Experience using SQL, Looker, Tableau, Sigma, or similar analytical tools preferred - Excellent communication and stakeholder management skills, including experience influencing senior leaders and aligning teams around a common objective - Strong project and program management capabilities with an ability to manage multiple priorities simultaneously - Clear results orientation with a bias toward action and ownership - Demonstrated ability to build scalable processes and operational systems in fast-paced environments - Experience in healthcare, healthtech, SaaS, operations, or manufacturing environments is a plus - High intellectual curiosity and a willingness to dive deep into unfamiliar problems - Comfortable operating in dynamic environments where priorities evolve quickly - Willingness to travel up to 30%, including international travel **Pay & Perks** - Competitive compensation - Stock option plan to give our employees a direct stake in Candid’s success - Unlimited PTO to give our employees a little extra R&R when they need it - Work from home stipend - Comprehensive health coverage (medical, dental, vision) and generous parental leave - Significant discount on our customized treatment plans and aligners - You will grow a lot here. You’ll be surrounded by employees with deep experience in their field, who have a strong passion for doing great work and constantly learning Our range for this role is $155,000 - 170,000. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other perks. To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, experience level, skillset and balancing internal equity relative to our other employees. We include equity in our compensation packages because we believe our employees should have an option to purchase ownership in the company and benefit from what we hope will be a lot of upside growth. We expect the majority of the candidates who are offered roles at Candid to fall healthily throughout the range based on these factors. Curious how you’re wired? We are, too. As part of our interview process, you’ll complete a quick Culture Index assessment designed to give us a snapshot of your natural work style, strengths, and motivators. It takes about 7 minutes; there are no right or wrong answers, and we use it as one of many inputs to understand how you’ll thrive at Candid - not to decide whether you’re “right” or “wrong” for the role. You'll receive a follow-up email with a link to complete the survey. **Some insight into our culture that leaves an impression:** - **Care Deeply** - We succeed when we care about what we do. We go the extra mile for our patients, our partners, and for each other because what we do matters, and the care we put into it matters even more. - **Drive Results** - Results matter. From closing a tooth gap to opening a new account—we set clear intentions, align around measurable goals, and take accountability for the outcomes. - **Commit to Growth** - To change the face of oral health care, we have to keep growing—as individuals, as teams, and as a company. We approach problems with a beginner’s mindset and continuously pursue improvement. - **Embrace Candor** - To create the environment we want to be a part of, we have to stay aligned—that means elevating each other and our partners through honest, respectful feedback, and fostering a culture of inquiry and debate. - **Work as One** - Together, we have the ability, experience, and intuition to serve our partners and grow our business. When we work as a team, we draw on each other’s strengths, inspire new solutions, and share in our success. **EEOC** Our patients and colleagues come from diverse backgrounds and experiences. We strive to create and maintain a diverse and inclusive environment and hire great talent that is equally diverse; not simply because it’s the right thing to do, but it makes our company, our products, and our culture that much better. If you share our values and passion, apply and see what we’re all about. We’re proud to be an Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Additionally, this organization participates in E-Verify.