Manager - Student Administration

Job description

Established in 1981, the School of Electrical and Electronic Engineering (EEE) at Nanyang Technological University (NTU) is a flagship institution known for its high academic standards and research excellence. As one of the largest EEE schools globally, it boasts a faculty of over 120 members and an enrolment exceeding 5,000 students, including over 2,000 graduate students. We invite applications for the position of Manager to join our dynamic team. The Manager will play a crucial role in supporting the Master of Science (coursework) academic and program management tasks, contributing to the smooth operation of academic programs and student success. Key Responsibilities: Lead and oversee the administration of MSc coursework programmes, including examinations, assessments, grading, dissertations, course registration, academic progress tracking and student lifecycle matters. Supervise, guide and develop staff under his/her charge, ensuring effective workload distribution, cross-coverage, business continuity and timely completion of operational responsibilities. Oversee the provision of administrative support and guidance to students on academic, examination, dissertation, candidature, billing and programme-related matters, including the management of enquiries, appeals and sensitive cases. Manage MSc Programme Office finance and budget matters, including expenditure monitoring, budget utilisation, faculty payment administration and coordination of tuition fee billing-related issues with relevant University offices. Develop and maintain Excel-based trackers, reports and dashboards; analyse operational data to identify trends, risks and process gaps; and provide management insights to support decision-making. Lead or coordinate process improvement initiatives to enhance operational efficiency, service quality and compliance with University policies. Build effective working relationships with Programme Directors, faculty members, students and University stakeholders, and support School-level initiatives, audits, reporting exercises and projects as required. Perform any other duties as assigned. Requirements: Bachelor’s degree in a relevant field, with at least 5 to 7 years of relevant experience in academic administration, student administration, programme operations, finance-related administration or related fields. Good understanding of student administration, academic operations, finance/budget tracking, faculty payment administration and stakeholder coordination. Prior supervisory experience, with demonstrated ability to guide, coach and manage staff effectively, and strong communication, stakeholder management, planning, organisational and problem-solving skills. Strong proficiency in Excel, including handling large datasets, formulas, pivot tables, data validation, reconciliation and reporting templates, with experience in data analytics, dashboard development, management reporting and process improvement. Mature, responsible and service-oriented, with strong ownership, sound judgement and the ability to manage complex or sensitive matters. Meticulous, resilient, adaptable and discreet in handling student’s academic information. Familiarity with Power BI, Power Automate, SharePoint or similar digital tools will be an advantage. We regret to inform that only shortlisted candidates will be notified. Hiring Institution: NTU