Manager, Student Community Engagement

Job description

The Student and Academic Services Department (SASD) provides comprehensive support across the student life cycle—from admission and matriculation to graduation and beyond. SASD works closely with schools, colleges, and autonomous institutes to ensure a seamless and enriching academic journey. Within SASD, the Student Affairs Office (SAO) plays a central role in shaping student life through leadership development, student-led activities, residential life, integration efforts, community engagement, arts, and sports. The Manager drives the development and delivery of a university-wide community collaboration framework (CoLab Campaign Series) to strengthen student engagement and vibrancy across Arts, Sports, Residential Life, Leadership, and Academic Clubs. The manager will also drive the operationalisation of the community engagement framework and provide critical support in shaping the strategic direction and providing operational oversight for a portfolio of 60+ Community and interest-based clubs, driving measurable learning outcomes, sustainable partnerships, and strong governance. Key Responsibilities: Management of community and interest-based student clubs Oversee year-round planning and delivery of activities of community and interest-based student clubs. Drive the operationalisation of the NTU Community Engagement Framework towards established desired outcomes. Work closely with student leaders, partners and other stakeholders to keep various programmes on schedule and within budget. Mentor and guide student leaders in their development and competencies building. CoLab Campaign Management Drive the portfolio strategy, set annual priorities, and establish an annual plan for community and interest-based clubs, aligned to NTU/SAO Student Development outcomes. Manage complex stakeholder engagement, including close collaboration with external partners such as the People’s Association, grassroots leaders, etc. to ensure that student-led initiatives are both impactful and sustainable. By guiding clubs to design and deliver services for the wider community, the role advances a larger intent of character development – helping students grow as responsible, empathetic leaders who contribute meaningfully to society. Lead the design, implementation and continuous refinement of the CoLab Campaign Series, including campaign themes, participation strategy, success metrics, and governance. Establish capacity-building approach for clubs (leadership development, community impact design, collaboration readiness). Stakeholder Partnerships and Collaboration Enablement Build and manage relationships with internal stakeholders (NTU Offices, faculty/staff advisors, student organisations) and external partners (social service agencies, community organisations, corporate/public sector partners where relevant). Enable effective inter-club and cross-office collaborations. Governance, Funding & Impact Reporting Oversee governance and compliance across programmes and funding, including budget stewardship and grant utilisation (e.g., Social Impact Internship Stipend). Establish portfolio-wide KPIs and reporting standards (participation, volunteer contributions, learning outcomes, partnership depth and social impact indicators). Consolidate insights to meet MOE/NTU reporting requirements and drive continuous improvement. People Leadership & Team Management Supervise, coach and lead a small team, ensuring clear KPIs and workload allocation. Job Requirements: Degree in any discipline with 8 – 10 years of relevant experience in student development, community engagement, programme management, stakeholder partnerships, and/or public/education sector work. Demonstrate experience leading teams and delivering multi-stakeholder initiatives at scale. Strong programme design capability with proven ability to deliver measurable outcomes. Strong governance mindset; comfortable with budgeting, compliance, and grant stewardship. Excellent communication, facilitation, and relationship management skills; able to influence across diverse stakeholders. Proficient in all Microsoft Office application software and comfortable with digital systems and workflows. Independent and resourceful with a passion for youth development. We regret to inform that only shortlisted candidates will be notified. Hiring Institution: NTU