Manager, Technology & Cyber Issues & Remediation

Job description

ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and exciting experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and exciting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. ROLE SUMMARY: This is a high-impact first-line role at the centre of LSEG's Technology and Cyber control improvement agenda. You will own and evolve the central governance and challenge capability for Self-Identified Issues (SIIs), Internal Audit and External Audit findings, and the associated remediation actions across Engineering and Cyber Security. The successful candidate will help move the function beyond status tracking, using professional scepticism, root-cause analysis and portfolio insight to ensure weaknesses are clearly articulated, remediation is sustainable and items close only when the evidence demonstrates the intended outcome. The role offers direct exposure to senior Technology and Cyber leaders, auditors and risk governance forums, with the opportunity to shape a consistent enterprise approach and influence the resolution of material control weaknesses. Working with issue and action owners, control owners, auditors, the Second Line of Defence, Business Information Security Officers and Technology Risk Officers, the role will identify repeat themes and systemic weaknesses, translate them into decision-ready insight. You will also provide day-to-day direction and quality review to supporting analysts and report to the Director, Risk Governance & Reporting. KEY RESPONSIBILITIES: Own first-line governance across the lifecycle of Technology and Cyber SIIs, Internal and External Audit findings and associated actions; set clear quality expectations and ensure ownership, prioritisation and blocking issues are managed effectively. Review and credibly challenge issue and finding statements, ratings, impacted scope and root-cause analysis, ensuring weaknesses are clearly linked to relevant control frameworks. Challenge remediation strategies and lead closure-readiness reviews, ensuring actions address underlying causes, deliver measurable and sustainable outcomes, and are supported by robust evidence and explicit residual-risk decisions. Provide central first-line oversight of Internal and External Audit findings, including management responses, action-plan quality, evidence submissions, dependencies and closure, while maintaining constructive and transparent relationships with audit teams. Monitor the portfolio of open, overdue, at-risk and upcoming items using clear metrics and risk-based analysis; surface blockers early and prepare decision-ready cases for relevant issue and audit governance forums. Perform thematic analysis across SIIs, audit findings, incidents and control information to identify repeat findings, systemic weaknesses and opportunities for broader control or process improvement. Build strong partnerships with issue and action owners, control owners, auditors, Technology Risk Officers, Business Information Security Officers, the Second Line of Defence and subject-matter experts; provide guidance and constructive challenge on what good looks like. Use data analytics and approved artificial intelligence or automation capabilities to improve monitoring, evidence review, thematic insight and reporting, while retaining human judgement and accountability for material conclusions. KEY SKILLS: Significant experience in Technology or Cyber Risk, issue management, Internal Audit, External Audit, controls, remediation governance or a related role within financial services or another regulated environment. Strong understanding of the end-to-end issue and audit-finding lifecycle, including root-cause analysis, corrective-action design, remediation oversight, evidence evaluation, closure validation and sustainability. Good understanding of Technology and Cyber risks and controls, with sufficient technical and control literacy to challenge weaknesses and remediation across multiple domains. Strong professional scepticism, analytical judgement and thematic-analysis skills, being able to distinguish symptoms from root causes, identify systemic patterns and reach clear, defensible conclusions from complex evidence. Experience engaging with Internal or External Audit and/or the Second Line of Defence, with a practical understanding of audit evidence standards, regulatory expectations and effective issue closure. Strong stakeholder-management and influencing skills, including the confidence to challenge senior issue and control owners constructively, resolve contending views and drive accountability in a complex matrix organisation. Excellent written and verbal communication skills, with the ability to translate issue, audit and remediation information into concise, decision-ready insight for technical and non-technical audiences. Strong planning, prioritisation and organisational skills, with the ability to manage a material portfolio, maintain high quality under competing deadlines and provide direction to supporting colleagues. A continuous-improvement attitude and familiarity with data analytics, artificial intelligence and automation. Degree or equivalent experience; COBIT/NIST knowledge and CISA, CIA or CRISC are desirable. Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.