Manager, Test Engineering

Job description

Together we make breakthroughs possible. At OCLC, we build technology with a purpose: to connect libraries and make knowledge accessible worldwide, because we believe that what is known must be shared. Our teams work with complex global datasets, AI and machine learning, hybrid cloud solutions, and other technologies that connect people and organizations to the information they need. We value the power of unique perspectives and experiences to unlock innovation. At OCLC, your ideas matter, whether you have two years of experience or 20. You’ll learn, create, and problem-solve with technologists, product developers, librarians, researchers, marketing pros, and support teams around the world. Why join OCLC? OCLC is consistently recognized as a best place to work by several independent programs. We recognize and reward people and results with a comprehensive Total Rewards package. This means competitive compensation that reflects your unique contributions—performance, experience, and skills—along with exceptional benefits, including best-in-class health coverage, retirement plans with generous company contributions, and a commitment to your overall well-being. We know the best ideas don’t always happen at a desk. Take a walking meeting around our 100-acre campus or enjoy lunch on the patio. We’re committed to your success—both personally and professionally. Hybrid work environment: For many roles, three days a week on-site, with occasional additional days based on business needs. Free use of our on-site fitness center, gym sports, group exercise classes, and game room Onsite catering and cafeteria subsidized by OCLC Health and wellness events Work environments with individual and team spaces and the latest technology tools Paid parental leave and adoption assistance Tuition reimbursement and Public Service Loan Forgiveness eligibility Company-subsidized pricing on local tickets and memberships Join us in transforming how people everywhere access information and be part of a mission-driven team that makes a global impact. The job details are as follows: OCLC’s Quality Assurance organization supports quality across the delivery lifecycle through defect prevention, risk management, effective testing, and continuous improvement. The Manager of Test Engineering leads Quality Test Engineers across OCLC products and services, overseeing QA strategy, staffing, testing, automation, metrics, AI adoption, and release readiness while partnering with Product and Engineering to improve quality, productivity, and delivery confidence. This role advances QA modernization through AI-assisted testing, intelligent automation, performance engineering, quality analytics, and tool/framework adoption to improve testing effectiveness, feedback speed, productivity, and release confidence. Responsibilities Lead, coach, and develop Quality Engineers across multiple products and initiatives. Manage QA planning, staffing, prioritization, capacity, and execution to support delivery commitments. Define and execute balanced testing strategies for exploratory, manual, accessibility, functional, integration, regression, acceptance, performance, and release testing, using shift-left and risk-based practices to accelerate feedback and prevent defects. Lead QA modernization initiatives through automation, AI-enabled agentic testing, quality analytics, tool and framework adoption, and modern Quality Engineering practices that improve testing effectiveness, productivity, and release confidence. Define, monitor, and communicate quality and delivery metrics (e.g., defect escape rates, test coverage, change failure rates, release readiness, RCA findings), and use insights to drive continuous improvement and measurable outcomes. Establish quality standards, governance practices, and scalable quality ownership models across teams (including coaching Engineering teams on effective automated testing practices and adoption of standard frameworks). Define and maintain CI/CD quality gates and release criteria, improve pipeline signal quality (flake reduction, suite health, triage/quarantine practices), and establish clear escalation paths when quality risk is high. Partner with Product, Engineering, Operations/SRE, and business stakeholders to embed quality throughout the SDLC, ensure transparency of quality risks and testing progress, and improve reliability, scalability, performance, and customer experience. Influence architecture and design for testability by participating in design/architecture reviews and promoting practices such as contract testing, backward compatibility validation, and testability requirements. Own strategy for test environments and test data management (including synthetic test data generation and privacy-safe practices) and integrate production/customer signals and post-incident learnings into prevention and regression strategies. Assess release readiness, communicate quality risk, and provide recommendations that support informed delivery decisions, including alignment with security and privacy requirements where applicable. Qualifications Bachelor’s degree in information technology, Computer Science, Library Science, or a related discipline; or equivalent experience. Understanding of AI-assisted testing, intelligent automation, and modern Quality Engineering practices. Experience leading, coaching, and developing high-performing QA teams supporting complex software products and delivery organizations. Strong knowledge of software testing methodologies, including manual, exploratory, UI, API, database validation, accessibility, functional, integration, regression, acceptance, and performance testing. Experience managing QA planning, execution, quality reporting, metrics, and release readiness activities. Experience defining quality objectives, managing quality risk, and using metrics to drive data-informed decision-making. Experience with automation frameworks and technologies such as Playwright, Selenium, Cucumber, Python, Java, or equivalent solutions. Knowledge of performance engineering principles, including scalability, reliability, capacity planning, and load testing using tools such as K6, JMeter, BlazeMeter, WebLOAD, or similar solutions. Experience with Agile methodologies, GitHub-based development workflows, CI/CD pipelines, Jenkins, Jira, quality reporting platforms, and modern AI-enabled engineering tools. Technical Focus Test strategy, planning, execution, and release readiness AI-powered quality analytics and engineering productivity improvements Test data management and synthetic test data generation Responsible AI adoption, governance, security, and privacy Manual, exploratory, UI, API, database validation, accessibility, functional, integration, regression, acceptance, and performance testing Automation frameworks and CI/CD quality integration Quality metrics, analytics, and executive reporting Root Cause Analysis (RCA), defect prevention, and quality governance Performance engineering, scalability, reliability, capacity planning, and load testing Quality Engineering transformation, modernization, and shift-left testing AI-assisted test design, test generation, and intelligent regression testing Non-Technical Skills Passion for coaching and mentoring Driven by measurable results Positive attitude Tenacious problem solver Possess an innovation mindset Naturally inquisitive and curious Working Conditions: Normal office environment. ADA/EAA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.