Manager, VCA Implementation Services (VIS)

Job description

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description Team Description Visa Consulting and Analytics (VCA) is the consulting arm of Visa, and drives tangible, impactful results for clients. Drawing on our expertise in consulting, data analytics, technology, payments and economics, VCA solves the most strategic problems for our clients. VCA's core client segments include issuers, acquirers, merchants, fintechs, payment enablers and governments. Within VCA exists VCA Implementation Services (VIS), a hands-on execution partner, implementing, operating, and optimizing Visa products in client environments to accelerate activation, portfolio growth, risk control, and data-driven performance The VIS team is looking for a high-performance individual to join its Implementation Services practice and play a key role in developing and delivering high impact projects Brazil. The potential candidate will proactively engage with Visa Clients, by delivering, implementing and executing projects and solutions on behalf of issuers, acquirers and merchants. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner. The incumbent will support the design, implementation and execution of VCA’s recommendations for clients on their behalf. This individual will shape delivery frameworks and methodologies and lead end-to-end implementation of customer lifecycle programs and campaigns, card portfolio solutions, product development/redesign projects, process improvements, and any enablement required to drive payment volume, revenue growth and efficiencies on behalf of our partners across the LAC region. The potential candidate will proactively develop and carry on innovative and value-added use cases ensuring a smooth execution across all program stages including design, planning, segmentation, targeting, offering, distribution, reward fulfillment and performance management. Specific duties and responsibilities for this position include but are not limited to: Team Management: Manage dedicated teams responsible for development and delivery of multi-functional execution projects for financial institutions (issuers, acquirers and merchants). Performance Management & Reporting: Track and measure team performance and projects KPI’s. Analyze results, provide insights and foster a virtuous cycle of continuous improvement. Collaboration: Serve as liaison with functional teams ensuring consistency and collaborative working environment throughout Visa’s local, regional and global groups. Product development and implementation: Support VIS team in developing projects related to value proposition, product implementation support and technology, such as development of new products, implementation of Visa’s products and services into issuers, acquirers and merchants. Support clients in efficiently utilizing Visa’s digital products and services, facilitating a seamless and beneficial digital transition. Data Management: manipulate and mine data proficiently through existing tools or programing skills, as well as augment traditional data with complementary sources. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Preferred Qualifications: 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD Bachelor's degree in quantitative fields such as business administration, economics, finance, computer science, engineering. Master’s Degree in related fields a plus. 7+ years of relevant experience in financial services industry, payments, consulting or similar. Technological driven mindset, digitally savvy and up to date with latest market and industry analytical and digital trends. Problem solving ability with strategic focus on influencing ROI. Understanding of card and payment P&L and critical factors driving profitability. Knowledge of the Agile methodology, mainly kanban and scrum Experience with Product Discovery, creating mind maps, mapping processes, services or products Previous experience as a Product Manager or Tech Lead having lived in both worlds of products and technology. Strong analytical skills and data-driven thinking Passionate, self-motivated, results oriented individual with the ability to handle numerous projects concurrently. Excellent communication, storytelling and presentation skills Team player BI-Lingual (Portuguese and English), Spanish is a plus Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.