Manager, Warehouse

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. コレクターズ（Collectors）は、世界中のコレクターの皆様に付加価値の高いサービスを提供する、革新的なテクノロジーのリーディングカンパニーです。私たちは、数百万点に及ぶ記録的な価値を持つコレクターズアイテムのグレーディング、真贋鑑定、保管、および販売を行っています。また、コレクターの皆様が自身の情熱を追求できるよう支援するというというミッションのもと、これらのプロセスの近代化とデジタル化にも注力しています。現在、成長を続ける私たちのチームに加わっていただける人材を常に募集しています。 当社のサービス対象は、トレーディングカード、サイン、コミック、コイン、ビデオゲーム、イベントチケット、メモラビリアなど多岐にわたります。主な傘下ブランドには、PSA、PCGS、Beckett、SGC、Card Ladderが含まれます。 1986年の創業以来、私たちは数百万点ものアイテムのグレーディング、と真贋鑑定を行ってきました。カリフォルニア州サンタアナの本社に加え、ニュージャージー、テキサス、フロリダ、日本、上海、香港、カナダ、メキシコ、ドイツ、フランスに拠点を構え、合計3,000名以上の従業員が活躍しています。 当社の面接プロセスの一環として、ビデオ面接の際はカメラをオンにしていただくようお願いしております。これにより、より充実した対話を促し、実際の職場環境に近い環境を再現するためです。なお、選考の段階によっては電話で実施する場合もございます。また、リモートワークの職種においても、弊社の判断により、選考の最終段階としてオンサイトでの面接をお願いする場合がございます。 状況によりは特別な配慮が必要となる場合があることも承知しておりますので、必要に応じて個別にご相談にのって承ります。詳細なプロセスやご期待に沿えるか等の確認につきましては、採用担当者からご説明いたしますので、ご不明な点がございましたらお気軽にご質問ください。 About PSA PSA is the world’s largest trading card, autograph and memorabilia authentication and grading service, Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars. Collectors Universe Japan GK which was established in 2018, provides PSA services to the Japanese market. As the only third-party grading service provider in Japan, PSA has emerged as the dominant leader in authentication and grading for trading cards in the region. PSAについて Professional Sports Authenticator (PSA) は世界最大そして最も信頼されている第三者トレーディングカード真贋鑑定・グレーディングサービス会社です。1991年の創業以来、PSAは4,000万枚以上のカードと1,000億円以上の累計申告価格の収集品を鑑定してきました。日本では、2018年に設立されたCOLLECTORS UNIVERSE JAPAN合同会社を通じて、PSAのサービスを提供しています。日本国内で唯一の第三者グレーディングサービスプロバイダーとして、PSAはトレーディングカードの真贋鑑定およびグレーディング分野において、国内市場で確固たるリーダー的地位を築いています。 POSITION OVERVIEW The Warehouse Manager is accountable for the safe, accurate, efficient, and disciplined execution of the warehouse operation. This senior-level management role provides end-to-end ownership of shipping, receiving, inventory control, labor performance, employee accountability, safety, attendance, payroll, and daily operating results. The successful candidate will be a hands-on leader who can set clear expectations, develop supervisors and hourly team members, use data to manage performance, and proactively escalate risks that could affect service, cost, inventory, safety, or customer commitments. The role requires a leader who is comfortable operating with a high degree of ownership and autonomy while partnering effectively with Leadership, Operations, Quality, Finance, Peoples Team, IT, Transportation, and other cross-functional stakeholders. CORE RESPONSIBILITIES Warehouse Operations & Ownership -- Own daily warehouse execution across receiving, put-away, storage, replenishment, picking, staging, shipping, returns, and related material-flow activities. -- Set daily priorities based on inbound and outbound requirements, staffing, inventory availability, service commitments, and operational constraints. -- Maintain strong floor presence, routinely verify execution against plan, and remove barriers that affect safety, productivity, quality, or service. -- Ensure shift handoffs, daily operating communication, and escalation processes are structured, timely, and effective. -- Maintain warehouse organization, housekeeping, slotting discipline, dock control, equipment readiness, and overall facility operating standards. -- Shipping & Receiving -- Ensure inbound receipts are processed accurately and timely, including quantity verification, condition checks, documentation, system receipt, and exception handling. -- Ensure outbound orders are picked, staged, verified, loaded, documented, and shipped in accordance with customer, carrier, and internal requirements. -- Monitor dock activity, appointment flow, trailer utilization, loading/unloading productivity, detention risk, and shipment cutoffs. -- Investigate and resolve receiving discrepancies, shortages, overages, damages, mis-shipments, and other shipping exceptions. -- Inventory Ownership & Control -- Own warehouse inventory accuracy and integrity, including location control, transaction discipline, reconciliation, and inventory-adjustment governance. -- Establish and maintain a disciplined cycle count program; ensure counts are completed on schedule, variances are researched, root causes are identified, and corrective actions are implemented. -- Monitor inventory KPIs, aging, damaged or quarantined product, location accuracy, and recurring variance trends. -- Partner with Leadership, Quality, Finance, and Operations to resolve inventory discrepancies and protect material availability. -- People Leadership, Staffing & Accountability -- Lead, coach, and develop supervisors, leads, and hourly team members; establish clear expectations and reinforce standards consistently. -- Hold team members accountable for safety, attendance, quality, productivity, conduct, and adherence to established processes and SOPs. -- Manage staffing plans, shift coverage, work assignments, cross-training, overtime, and labor allocation based on workload and business priorities. -- Monitor employee attendance, timekeeping, schedule adherence, missed punches, absences, and overtime; address issues promptly and consistently in partnership with Peoples Team. -- Review, approve, and submit payroll/time records for direct reports accurately and on time. -- Conduct performance discussions, coaching, corrective action, and formal performance reviews; maintain appropriate documentation and escalation. -- Build bench strength through training, cross-training, succession planning, and development of high-potential team members. -- Safety, Compliance & SOP Adherence -- Own day-to-day warehouse safety execution and ensure compliance with OSHA requirements, company policies, site procedures, and applicable regulatory standards. -- Lead safety meetings, enforce PPE and powered industrial truck requirements, verify inspections, and address unsafe conditions or behaviors immediately. -- Ensure incidents, injuries, near misses, damages, and other safety events are reported, investigated, documented, and followed by appropriate corrective action. -- Ensure SOPs and standard work are consistently followed; audit compliance, coach deviations, and recommend process updates when existing procedures are ineffective or outdated. -- Performance Management, KPIs & Continuous Improvement -- Own and monitor warehouse KPIs such as safety, attendance, inventory accuracy, receiving productivity, dock-to-stock, order accuracy, on-time shipping, labor utilization, overtime, and cost performance. -- Understand KPI definitions, targets, and operational drivers; identify variances and adjust staffing, priorities, workflows, or processes as needed to recover performance. -- Use structured root cause analysis to address recurring service, inventory, quality, productivity, and safety issues; implement corrective and preventive actions and verify effectiveness. -- Identify and lead continuous-improvement opportunities that improve flow, productivity, accuracy, utilization, service, and cost. -- WMS, Systems & Reporting -- Demonstrate strong working knowledge of warehouse management systems and ensure accurate, timely system transactions throughout the operation. -- Use WMS, ERP, reporting tools, and operational data to monitor workload, inventory, labor productivity, exceptions, and service performance. -- Partner with Leadership/IT/Systems on WMS issues, enhancements, testing, process changes, and system implementations as required. -- Prepare and communicate concise operational updates, KPI results, risks, corrective actions, and recovery plans to senior leadership. -- Escalation, Cross-Functional Partnership & Business Management -- Exercise sound judgment regarding which issues can be resolved within the warehouse and which require timely escalation to senior leadership or functional partners. -- Proactively escalate material risks involving safety, service, inventory, staffing, compliance, systems, stakeholder commitments, or cost before they become larger business issues. -- Partner cross-functionally with Procurement, Transportation, Quality, Finance, IT, and People Team to resolve operational issues and support business priorities. -- Monitor labor cost, overtime, equipment utilization, damages, rework, supplies, and other controllable operating expenses; manage the operation with strong cost awareness. -- Support budgeting, staffing forecasts, capacity planning, peak planning, capital/equipment needs, and warehouse expansion or process-change initiatives as required. REQUIRED QUALIFICATIONS -- 7+ years of progressive warehouse, supply chain, distribution, logistics, or fulfillment experience, including significant leadership responsibility. -- 3+ years of direct warehouse management experience with responsibility for people, inventory, shipping/receiving, safety, and operating performance. -- Demonstrated experience leading medium-to-large hourly teams and developing leads or supervisors. -- Strong working knowledge of WMS functionality, inventory control, cycle counting, warehouse transactions, and operational reporting. -- Demonstrated ability to manage through KPIs, identify performance gaps, conduct root cause analysis, and implement corrective action. -- Experience managing attendance, timekeeping, payroll approvals, coaching, performance documentation, and employee accountability. -- Working knowledge of warehouse safety requirements, material-handling equipment, and safe operating practices. -- Strong written and verbal communication skills with the ability to communicate effectively from the warehouse floor through senior leadership. -- Demonstrated judgment, urgency, follow-through, and ability to operate effectively in a fast-paced environment with competing priorities. -- Bilingual: Fluency in Japanese and English. Must be capable of speaking, reading, and writing in both languages. PREFERRED QUALIFICATIONS -- Bachelor's degree in Supply Chain, Logistics, Operations, Business, or a related field; equivalent operational leadership experience may be considered. -- Experience supporting or leading WMS implementations, upgrades, process redesign, or warehouse start-up/expansion activity. -- Experience with Lean, continuous improvement, standard work, or structured problem-solving methodologies. -- Experience in multi-shift, high-volume, multi-SKU, regulated, or customer-critical warehouse environments. LEADERSHIP PROFILE The ideal candidate is a highly accountable warehouse leader who combines strong operational discipline with effective people leadership. They should be comfortable making decisions, setting priorities, addressing performance directly, developing the team, and escalating risk appropriately. This individual should be capable of independently owning a significant warehouse operation while continuing to build the broader strategic, financial, and organizational capabilities expected at the next level of leadership. Reasons To Join Us: Social Insurance: All full-time employees are eligible for Employee Pension, Health Insurance, Workers Accident Insurance, Employment Insurance Paid Leaves: Our employees qualify for annual leaves and special leaves in accordance with the Company’s Rules of Employment Allowances: Employees are also offered commutation allowance in accordance with the Company’s Rules of Employment Benefits: Defined Contribution Pension Plan, Group Life Insurance, Group Long-Term Disability Insurance Employee Discounts: Employees receive discounts on select grading services for approved submissions Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team-building activities 福利厚生: 社会保険：厚生年金、健康保険、労災保険、雇用保険 有給休暇：当社就業規則に基づき、年次休暇及び特別休暇の付与 諸手当：当社就業規則に基づき、通勤手当を支給 福利厚生：確定拠出年金制度（DC）、団体生命保険（GLI）、団体所得補償保険（GLTD） 従業員割引: 従業員が鑑定サービスを申し込む場合に割引料金が適用（要承認） 明るく楽しい職場環境: 祭事や祝日の行事をはじめ、チームビルディングなど様々な行事への招待 We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. 当社は、人種、肌の色、民族性、家系、宗教、出身国、性別、セクシュアリティ、性自認または性表現、性的指向、年齢、市民権、婚姻状況や育児の有無、障がいの有無、退役軍人であるか否か、その他適用される法律で保護されるあらゆる属性にかかわらず、すべての方に平等な雇用の機会を提供することを約束します。さまざまな背景、視点、スキルを持つチームこそが、当社が支援する多様なコレクターコミュニティに対して、より良いサービスを提供できると信じています。 Residents of areas outside the United States: Please see the Collectors Global Privacy Policy, located here .