Managing Consultant – Quality – Patient Experience (HCAHPS) Improvement – Healthcare

Job description

We do Consulting Differently The Integrated Health Solutions (IHS) practice at Berkeley Research Group (BRG) provides end-to-end advisory support to healthcare providers, payers, investors, and other stakeholders navigating complex strategic, operational, financial, and clinical challenges. Led by seasoned healthcare executives, operators, physicians, nurses, and other clinicians, IHS partners with organizations to drive sustainable performance improvement and long-term growth through strategic growth, operating model transformation, AI and digital enablement, clinical quality and patient care optimization, and revenue strategy—helping clients build resilient, future-ready healthcare enterprises in an increasingly complex environment. Our four core service offerings include: Clinical and Quality Transformation Business Transformation Advisory Margin & Operational Improvement AI & Digital Solutions BRG’s Clinical and Quality Transformation (CQT) team helps providers improve care for their patients by implementing evidence-based best practices to enhance clinical quality, operational efficiency, and care delivery. CQT’s broad-based engagements help providers transform how they deliver care through a combination of reduced complications and mortality, optimizing surgery quality and operations, improved throughput and length-of-stay reduction, improved emergency department performance, quality infrastructure enhancements, and more accurate clinical coding and documentation—helping organizations deliver better patient care and outcomes while most effectively utilizing their clinical resources and infrastructure. The Clinical Quality Managing Consultant serves as a subject-matter expert and coach for acute care hospital teams, helping hospitals drive quality and performance improvements across a wide range of clinical areas. This role requires extensive experience in hospital environments and expertise in multiple areas of hospital quality improvement. The BRG Clinical and Quality Transformation (CQT) team helps hospitals improve in a variety of areas including infection reduction, Sepsis care, surgery quality, complication, mortality, and readmissions reductions, and implementation of evidence-based best clinical practices and systems in a variety of areas. In addition, the CQT team helps hospitals improve their clinical data collection and analytics, and optimize their performance on national quality scorecards. The Clinical Quality Managing Consultant partners with hospital clinical, operational, and executive leaders to analyze and interpret clinical quality data, identify performance gaps, design improvement plans, and implement evidence-based improvement strategies that improve patient care and quality, and strengthen the hospital’s reputation and public quality profile. W illing to travel consistently (50% - 75%), depending on project requirements and client expectations, is required for this position Responsibilities Serve as a subject matter expert on hospital quality, patient safety, and evidence-based clinical practices engagements Analyze and interpret clinical quality data from sources such as CMS Care Compare, NHSN, QNet, and internal hospital systems to identify performance gaps. Design and implement client workplans plans that address issues such as infection prevention, sepsis care, surgical quality, complications, mortality, and readmissions. Support regulatory readiness by helping hospitals understand and meet requirements related to State health departments, CMS and other oversight bodies. Support hospitals in optimizing performance on national quality scorecards, including CMS Care Compare and other public reporting programs. Translate complex data into actionable insights for hospital leaders and frontline teams. Monitor progress and evaluate outcomes of improvement initiatives using quantitative and qualitative measures. Partner with multidisciplinary hospital leaders nursing, physicians, quality teams, operations, and executives to align improvement strategies with organizational goals. Facilitate cross-departmental collaboration to ensure consistent adoption of evidence-based practices. Lead or support quality committees, workgroups, and performance-improvement teams within client hospital Qualifications Minimum 5-7 years of experience in acute care quality, hospital regulatory reporting, infection prevention, and/or hospital performance improvement. Bachelor’s degree required in Nursing, Public Health, Healthcare Administration, Health Information Management, or a closely related field. Advanced degree (MPH, MHA, MSN, MBA, or similar) preferred but not required. Professional certification such as CPHQ, CIC, or Lean/Six Sigma strongly preferred. Demonstrated knowledge of CMS public reporting programs, NHSN surveillance, and QNet/QualityNet data submission preferred. Strong analytical skills with the ability to interpret complex quality and regulatory data. Experienced hospital quality leader with expertise in preoperative clinic workflows surgery operations, supply chain, and/OR culture development. Adept at engaging effectively with all levels of the organization, including frontline surgical staff, surgeons, anesthesia teams, other medical staff, and senior executives. Strong understanding of public quality scorecards particularly surgery-related metrics, surgery performance metrics, and regulatory expectations. Skilled in prioritization, operational alignment, and driving measurable improvements in patient readiness, surgery safety, and overall perioperative efficiency. Excellent communication, coaching, and facilitation skills to support the hospital’s clinical and operational team. Salary Range: $ 120,000 - $ 165,000 Job title and compensation to be determined based on qualifications and experience. Candidate must be able to submit verification of his/her legal right to work in the U.S., without company sponsorship. About BRG BRG combines world-leading academic credentials with world-tested business expertise and purpose-built emerging technologies. Our culture centers on agility and connectivity which sets us apart and gets you ahead. At BRG, our professionals include specialist consultants, industry experts, renowned academics, and leading-edge data scientists. Together, they bring a diversity of real-world experience, data, and human and artificial intelligence, to economics, disputes, and investigations; corporate finance; and performance improvement services that address the most complex challenges facing organizations across the globe. Our unique structure nurtures the interdisciplinary relationships that give us the edge, laying the groundwork for more informed insights and more original, incisive thinking. When paired with our global reach and resources, our diverse perspectives and technical capabilities make us uniquely capable to address our clients’ challenges. We get results because we know how to apply our thinking to your world. At BRG, we don’t just show you what’s possible. We’re built to help you make it happen. BRG is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.