Managing Director North / UKI

Job description

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. **How we work at Aircall**: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. We are looking for a **Managing Director** to own and drive **end-to-end Go-To-Market (GTM) performance** for one of Aircall’s most strategic countries. This is an **end-to-end GTM leadership role with accountability across pipeline generation, sales, and account management,** in a high-growth context, at a turning point in Aircall’s trajectory. We are searching for a **hands-on, execution-driven leader** who combines strategic clarity with **operational rigor, builds high-performing teams, and consistently turns ambition into results** — while keeping things human, fun, and fast. ### Key Responsibilities: Own and drive end-to-end GTM performance - Full ownership of the **regional GTM strategy and execution**, from pipeline generation to renewals and expansion - Accountability for **pipeline creation, bookings, ARR growth, retention, and expansion** - Ensuring tight alignment with Marketing, Partnerships, Product at a regional/ global level Execute ambitious growth targets - Translate company-level growth objectives into **clear local plans and execution priorities** - Drive consistent over performance through **strong operating cadence, forecasting, and performance management** Lead AI-driven growth - Make Aircall’s **AI Product Suite** a central pillar of the local GTM motion - Ensure teams are equipped to sell **business outcomes and AI-driven value**, not just features - Identify and unlock new expansion levers through AI (upsell, cross-sell, new segments) Collaborate cross-functionally - Partner closely with **Product** to influence roadmap priorities and bring customer insights to AI innovation - Work hand-in-hand with **Marketing** to drive demand generation, positioning, and regional GTM campaigns - Develop and scale **Partnerships** as a strategic growth lever, including tech, channel, and ecosystem partners Build and inspire high-performing teams - **Lead, coach, and develop GTM teams** across the region - Foster a culture of **excellence, ownership, and accountability** - **Attract and retain top talent** in a highly competitive environment **Why join us?** 🚀 Key moment to join Aircall in terms of growth and opportunities 💆‍♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset 💶 Competitive salary package & benefits **DE&I Statement:** At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. Want to know more about candidate privacy? Find our [Candidate Privacy Notice here.](https://aircall.io/candidate-privacy-notice/) We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.