Managing Director of Property, Facilities & Asset Management

Job description

DISCLOSURES The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. The company will inform the personnel member when changes in the respective job description are made. ABOUT THE COMPANY Enterprise Management Solutions, LLC (EMS) is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service. Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation. COMPANY WEBSITE : COMPANY PHONE NUMBER: (667) 309-5345 HUMAN RESOURCES DEPARTMENT PHONE NUMBER: (443) 478-4304 EXT 10 HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: POSITION TITLE: Managing Director of Property, Facilities & Asset Management ALTERNATE TITLE(S): Managing Director of Property Operations, Managing Director of Facilities & Asset Operations, Executive Director of Property & Facilities Management, Director of Property, Facilities & Construction Operations COMPANY: Enterprise Management Solutions, LLC DEPARTMENT : Facilities Management DIVISION : Operations UNIT : N/A LOCATION: 3310 Eastern Ave, Baltimore MD 21224 ACCOUNTABLE TO: Chief Operating Officer ACCOUNTABLE FOR: Accountable for providing executive-level leadership and operational oversight across all property, facilities, maintenance, construction, and asset management functions within the organization. Responsible for ensuring properties, facilities, and operational assets remain compliant, functional, safe, financially accountable, inspection-ready, and aligned with organizational standards. Oversees multi-site operations including maintenance workflows, vendor management, construction coordination, licensing, budgeting, capital projects, safety compliance, operational reporting, and asset protection while supporting organizational growth, operational stability, and long-term infrastructure performance. Ensures operational issues, property risks, compliance concerns, and facility-related challenges are identified, addressed, documented, and escalated appropriately in coordination with executive leadership. WORK SCHEDULE: Work schedule consists of a full-time Monday through Friday schedule from 8:00 AM to 5:00 PM totaling 40 hours per week; however, scheduling needs may vary based on operational demands including property emergencies, inspections, city notices, maintenance concerns, construction deadlines, licensing requirements, safety incidents, tenant or resident concerns, and other urgent matters affecting property or facility operations. Position may require occasional evening, weekend, holiday, or emergency availability to support operational continuity, facility readiness, asset protection, and organizational needs across assigned properties and locations. CLASSIFICATION: Full-time, Non-Exempt depending on final duties, salary basis, pay structure, and applicable wage-and-hour requirements COMPENSATION RANGE: $28.00 – $40.00 per hour commensurate with education, proven experience, residential care leadership background, regulatory knowledge, recovery services experience, staffing management ability, and demonstrated capacity to manage multi-program responsibilities. BENEFITS PACKAGE: This position is eligible for standard W-2 employee benefits, including but not limited to those outlined in the Company’s official benefits package. Eligibility and participation are subject to the terms and conditions of the applicable plans. Full details are provided in the current benefits package documentation. ANTICIPATED TRAVEL: 20% of the time. You will use a company vehicle. There is no additional compensation for travel. SUMMARY OF POSITION RESPONSIBILITIES The Managing Director of Property, Facilities & Asset Management is responsible for providing executive oversight and operational leadership across property management, facilities operations, maintenance services, construction coordination, and asset management functions for multiple sites and entities. Oversees property performance, inspections, licensing, maintenance workflows, vendor management, safety compliance, construction projects, capital improvements, budgeting coordination, operational reporting, and asset protection activities. Ensures properties and facilities remain compliant, operationally efficient, inspection-ready, financially accountable, and aligned with organizational standards while coordinating with executive leadership, residential and healthcare programs, maintenance teams, contractors, vendors, finance leadership, and administrative departments to support operational stability, risk management, and organizational growth. SCHEDULED DUTIES AND RESPONSIBILITIES Oversee daily operations across assigned properties, facilities, maintenance functions, construction activities, and asset management operations Provide executive-level operational leadership for multi-site property and facility portfolios Ensure properties remain compliant, functional, safe, inspection-ready, and operationally efficient Monitor property performance, occupancy status, asset condition, licensing requirements, and operational risks Oversee property management activities including tenant communications, notices, inspections, rental licensing, and property records Monitor maintenance requests, work orders, emergency repairs, preventative maintenance, and unresolved operational issues Coordinate construction projects including budgets, timelines, permits, inspections, vendor performance, change orders, and project completion activities Ensure maintenance teams, contractors, and vendors comply with organizational standards, purchasing controls, safety procedures, and documentation requirements Coordinate with finance leadership regarding budgets, capital expenditures, vendor payments, utilities, taxes, insurance obligations, and operational reporting Track inspections, permits, registrations, insurance renewals, code requirements, and regulatory compliance deadlines Identify operational deficiencies and develop corrective action plans in coordination with executive leadership Maintain oversight of vendor contracts, pricing, insurance documentation, quality standards, and service performance Coordinate with residential, healthcare, safety, and administrative departments regarding operational readiness, occupancy planning, and facility concerns Support organizational growth initiatives including property stabilization, restructuring, operational expansion, transitions, and new project launches Monitor spending controls, maintenance forecasting, capital improvement planning, and operational budget performance Ensure operational issues are properly documented, escalated, assigned, tracked, and resolved in a timely manner Coordinate emergency response efforts related to property damage, maintenance failures, safety incidents, inspections, or operational disruptions Provide regular operational updates, risk assessments, and status reporting to executive leadership and the COO Support continuity planning, crisis management efforts, and operational recovery activities as needed Maintain professional communication with staff, tenants, residents, contractors, inspectors, vendors, regulators, lenders, insurers, and executive leadership Travel between assigned properties, facilities, construction sites, and operational locations as required to support organizational operations and oversight UNSCHEDULED DUTIES AND RESPONSIBILITIES Respond to emergency property issues including floods, fires, utility failures, safety incidents, security concerns, structural issues, or other urgent operational disruptions Address unexpected maintenance emergencies, vendor failures, contractor disputes, staffing shortages, or unresolved operational concerns requiring immediate intervention Respond to urgent city notices, inspection failures, code enforcement actions, licensing concerns, or regulatory compliance matters Assist with emergency construction coordination, urgent repairs, insurance-related property damage, or crisis response activities Provide operational support during organizational emergencies, continuity planning efforts, disaster recovery situations, or emergency relocations Conduct emergency site visits to assess operational concerns, safety risks, property damage, or urgent facility conditions Participate in executive meetings, operational reviews, crisis management discussions, or leadership initiatives as directed by executive leadership Support special projects, operational restructuring efforts, acquisitions, transitions, or property stabilization activities as assigned Assist with investigations involving property incidents, safety concerns, vendor disputes, operational complaints, or compliance matters Coordinate urgent communication between leadership, vendors, contractors, inspectors, tenants, residents, healthcare teams, and operational staff during emergency situations Perform additional operational, administrative, property management, construction, facilities, maintenance, asset management, or leadership duties as assigned by the COO or executive leadership Remain available outside normal business hours when necessary to address urgent operational needs, emergency situations, inspections, or critical organizational matters Support implementation of new operational procedures, compliance initiatives, reporting requirements, technology systems, or organizational directives as needed Provide temporary operational oversight for properties, departments, projects, or teams experiencing staffing shortages, transitions, or elevated operational risk Assist with urgent budgeting concerns, vendor negotiations, project escalations, financial risks, or unexpected operational expenditures as necessary PHYSICAL DEMANDS: Ability to travel between multiple properties, facilities, and operational locations as required Ability to respond to urgent property, maintenance, construction, or operational emergencies in a timely manner Ability to work in a fast-paced environment while managing multiple priorities, deadlines, and operational demands Ability to communicate effectively with staff, vendors, contractors, inspectors, tenants, and executive leadership Ability to occasionally lift or carry files, office materials, or operational supplies up to 25 pounds Ability to work occasional evening, weekend, holiday, or emergency hours based on operational needs WORKING CONDITIONS Work is performed in administrative offices, residential properties, healthcare facilities, construction sites, maintenance locations, and other assigned operational environments Position requires managing fast-paced operations, urgent issues, competing priorities, and property-related emergencies May require occasional evening, weekend, holiday, or emergency availability based on operational needs Frequent interaction with staff, tenants, residents, vendors, contractors, inspectors, regulators, and executive leadership is required Regular travel between assigned properties and operational locations may be necessary to support oversight and operational needs COMPETENCIES AND SKILLS Strong leadership, organizational, and operational management skills Ability to manage multiple properties, projects, vendors, and operational priorities simultaneously Strong problem-solving, decision-making, and critical thinking abilities Knowledge of property management, facilities operations, maintenance coordination, construction oversight, and asset management practices Strong communication and interpersonal skills with the ability to work effectively with staff, vendors, contractors, inspectors, and executive leadership Ability to maintain professionalism, confidentiality, and sound judgment in high-pressure or sensitive situations Strong attention to detail, documentation accuracy, and compliance monitoring abilities Ability to identify operational risks, develop corrective action plans, and ensure timely issue resolution Proficiency with property management systems, operational reporting tools, Microsoft Office, and related administrative software Ability to work independently while remaining aligned with organizational goals, policies, and executive direction LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS Required Qualifications Bachelor’s degree required in Business Administration, Real Estate, Facilities Management, Construction Management, Engineering, Public Administration, Finance, Property Management, or a related field Master’s degree preferred Minimum of five (5) years of progressive experience in property management, facilities operations, construction management, maintenance operations, asset management, or related operational leadership roles preferred Minimum of three (3) years of supervisory or management experience preferred Valid driver’s license required Strong knowledge of property operations, maintenance systems, construction coordination, vendor management, inspections, compliance requirements, and operational reporting Experience managing multi-site properties, budgets, vendors, maintenance operations, or construction projects preferred Experience with Buildium or similar property management software preferred Any applicable property management, facilities, construction, or operational licensure must be maintained in good standing if required for assigned responsibilities