Mandarin speaking Guest Experience Coordinator for Ponant Cruises

V.Ships Leisure is looking for Guest Experience Coordinator on behalf of Ponant Cruises. Ensure that PONANT components which make the cruise unique are delivered by the teams => Coordinates efforts among different teams, communicates information, schedules events, and federates the progress of initiatives to achieve specific a privileged contact for guests in order to glean feedback from them or to assist with their needs or questions. Key role in facilitating collaboration and ensuring that all parts of a project are aligned with guest satisfaction. Coordinate the guest experience by ensuring compliance with product components, quality charters and onboard standards. Maintain and exceed our NPS goals and customer experience by personalizing customer care and delivering consistent service excellence. Streamline the customer journey and reduce the gap between FBS (French/Belgian/Swiss) vs ENG guests. Create mingling opportunities to increase cohesiveness guests / teams.