Manhattan WMS Specialist

Job description

***This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.*** Our client is a leading provider of third-party logistics (3PL) solutions, delivering warehouse and supply chain services to a diverse range of customers. As they continue to optimize warehouse operations, they are seeking a **Manhattan WMS Specialist** to serve as the functional expert for their Manhattan Warehouse Management System, supporting system configuration, troubleshooting, documentation, and operational excellence. # Role Overview The **Manhattan WMS Specialist** will be responsible for serving as the functional expert for the Manhattan Warehouse Management System, ensuring warehouse operations run efficiently through system configuration, operational support, troubleshooting, and documentation. The **Manhattan WMS Specialist** will configure warehouse workflows, support warehouse users, monitor system interfaces, investigate functional issues, and collaborate with Operations teams to implement continuous improvements. This role is ideal for someone with hands-on Manhattan WMS experience who enjoys bridging warehouse operations and technology. # Location **Fully Remote | 9:00 AM - 5:00 PM EST** # Key Responsibilities ### WMS Configuration & Administration - Configure and maintain Manhattan WMS based on business requirements. - Configure warehouse processes, including putaway rules, allocation rules, slotting configuration, barcode/UPC/serial number scanning, and warehouse process workflows. - Implement configuration updates in collaboration with Operations teams. - Support continuous improvement initiatives across the WMS environment. ### System Monitoring & Troubleshooting - Monitor API integrations, FTP file transfers, and system interface queues. - Review system error logs and troubleshoot functional configuration issues before escalating when appropriate. - Investigate operational system issues affecting warehouse users. - Resolve functional issues that impact warehouse efficiency and system performance. ### Documentation & User Support - Create user documentation and training materials following system configuration changes. - Update onboarding documentation, SOPs, and warehouse process guides. - Provide functional guidance and support to warehouse users. - Ensure documentation accurately reflects current warehouse processes and system functionality. ### Cross-Functional Collaboration - Work closely with Operations teams to implement configuration updates. - Gather business requirements and translate operational needs into WMS configurations. - Support process improvement initiatives that enhance warehouse productivity and system performance. # Qualifications ## Experience - **2+ years** of hands-on Manhattan WMS configuration experience. - Experience configuring warehouse rules and operational workflows. - Experience troubleshooting functional WMS issues and interpreting system error logs. - Experience supporting warehouse operations within a WMS environment. - Previous experience supporting 3PL warehouse operations is preferred. - Experience creating training documentation, onboarding materials, and SOPs is preferred. ## Skills - Strong understanding of warehouse operations and Warehouse Management Systems. - Hands-on experience with **Manhattan WMS**. - Familiarity with **APIs**, **FTP file transfers**, and system interfaces. - Experience with **Manhattan Green Screen / AS400** is preferred. - Experience using **SQL** for troubleshooting and data validation is preferred. - Strong analytical and troubleshooting skills. - Excellent technical documentation and communication skills. - Strong collaboration and stakeholder management abilities. - Ability to independently investigate and resolve functional system issues. # What Success Looks Like - Manhattan WMS is accurately configured to support efficient warehouse operations. - Functional system issues are identified, investigated, and resolved quickly while complex technical issues are escalated appropriately. - Warehouse users receive clear documentation and training materials following system and process updates. - Configuration updates are implemented successfully in partnership with Operations teams. - System interfaces, file transfers, and error logs are proactively monitored to minimize operational disruptions. - The WMS Specialist becomes a trusted subject matter expert, driving continuous process improvements across warehouse operations. # Opportunity This is an excellent opportunity to join a leading third-party logistics organization where you'll serve as the functional expert for one of the industry's premier Warehouse Management Systems. As the **Manhattan WMS Specialist**, you'll play a critical role in improving warehouse operations, supporting end users, and driving continuous process improvements while working at the intersection of technology and logistics. ### **Application Process:** ### To be considered for this role these steps need to be followed: - Fill in the application form - Record a video showcasing your skill sets