Manufacturing Solutions Engineer

Job description

We’re looking for a Manufacturing Solutions Engineer to join our team: You’ll help manufacturers implement L2L, build adoption, and improve operational performance. Working with frontline teams and business leaders, you’ll combine manufacturing knowledge with practical coaching to help customers get lasting value from the platform. This role requires 35% travel. Here’s how you can drive action that matters. Top Three Outcomes: Deliver successful implementations: Guide customers from kickoff through go-live, meeting agreed timelines and adoption goals. Improve customer performance: Help customers apply L2L to operational challenges and measure progress against their business goals. Support retention and growth: Partner with Customer Success to strengthen customer relationships, address risks, and identify opportunities to expand L2L’s impact. What You’ll Do: Lead customer implementations, including discovery, planning, training, and go-live. Work with customers to define goals, milestones, and measures of success. Provide ongoing coaching to incorporate L2L into daily workflows and continuous improvement practices. Facilitate customer working sessions, kaizens, and onsite engagements. Use adoption and operational data to identify gaps and recommend improvements. Build relationships across frontline teams, plant leadership, and technical stakeholders. Partner with Customer Success on account planning, customer reviews, and expansion opportunities. Collaborate with internal teams to resolve issues and bring customer feedback into product and service improvements. What We’re Looking For: Manufacturing experience is a must, ​​specifically with the ability to understand manufacturing KPIs, pain points, and digital transformation initiatives Ability to articulate how L2L drives measurable improvements in plant-floor performance Experience leading implementations, improvement projects, or technology adoption. Ability to translate customer goals into practical plans and measurable results. Strong facilitation, training, and project management skills. Comfort working with both frontline employees and senior leaders. Ability to manage multiple customer priorities and follow through on commitments. Willingness to travel to global customer sites. Experience with manufacturing software, B2B SaaS, Lean, or kaizen facilitation is a plus. Preferred locations: L2L practices a remote-first approach while offering office space in Burlington, MA. Due to the collaborative nature of this role with our European customers, we are looking for someone who lives in Mountain, Central, or Eastern US time zones. Our Values: Our values are at the core of everything we do. We believe in collaboration because we’re better together. We embody a mindset of continuous improvement, bold thinking, curiosity, and adapting with purpose. We take ownership by stepping up, taking responsibility, and driving results. And we lead with positivity, supporting ourselves and each other. Interested in seeing our values in action? More About Us: L2L is the only Connected Workforce platform unifying team collaboration, maintenance, and OEE for data-driven decisions within your workflow. We help manufacturers improve performance by connecting the right people to the right information and insights to solve problems. Our platform boosts productivity, streamlines operations, and fosters a connected and high-performing workforce. Real-time visibility and action: Equip frontline teams to be problem solvers with seamless task visibility, disruption management tracking, work execution, and AI-driven knowledge management. Data-driven insights: Connect data to tasks and actions, identify bottlenecks, and optimize workflows to ensure smooth operations across all teams, lines, and shifts. Collaborative problem-solving: Share best practices across the enterprise and foster a culture of continuous improvement at scale. L2L isn’t just a short-term fix. It’s a system designed to drive continuous improvement and keep your workforce connected, empowered, and high-performing. We are backed by M33 Growth, a growth-focused private equity firm in Boston, Massachusetts, that provides capital and resources to develop already-great businesses into market leaders. At L2L, we’re tackling one of the toughest problems in manufacturing: disconnected people, processes, and data. L2L empowers frontline teams to manufacture better together. Our Connected Workforce platform unifies collaboration, maintenance, and OEE for data-driven decisions, real-time visibility, and streamlined operations. Drive action that matters with clear insights and a high-performing workforce. This isn’t just about software. It’s about real impact. When you work at L2L, you're helping factories run smarter, safer, and more efficiently—every single day. We’re a purpose-driven team that cares deeply about solving the right problems. We move fast, work together, and celebrate the wins that actually matter. Pretty cool, right?