Mapping City/Country Expert

Job description

**Role Objective** The team works on keeping Maps Data current and reflective of real-world changes. They work on issues submitted by end-users of Maps or test the location results of user queries submitted via Web Search or Maps interface. The Mapping City/Country Expert will be responsible for high-impact work in improving transit data and providing country-specific expertise. The City/Country Expert will be responsible for developing and maintaining transit data pipelines, establishing the ground truth in the city/country they work in, and consulting on Transit/Micro-mobility projects. ### Consultancy responsibilities: - Communicating with internal stakeholder teams and external companies to achieve project goals. - Provide input to create city/country-specific policy for existing general transit-related policy. The city/country expert works to apply existing Mapping policies to their specific city/country, providing insights into local transit/traffic laws, landmarks, and key mapping features. - Consulting on Urban transit systems and Multi-modal (including Micro-mobility & Walking). - Review of mapping operations issues for quality checks related to specific cities/countries of expertise. - Point of contact for mapping operations country-specific questions. - Document and analyze the information needs of product improvement for clients and facilitate delivering appropriate solutions. - Perform market comparison analysis of the features, data, or issues related to local transit. - Proactively suggest improvements to the data management platform and identify transit user expectations, data gaps, and provide insights to the product team. - Provide inputs to product/partnerships teams regarding local transportation modes and growth opportunities. - Act as a Country/Regional Transit POC for internal and external teams. - Understand the background, priority, and impact of requests; effectively communicate with program managers/stakeholders on the ask, timeline, and priority. ### Data Management responsibilities: - Create city-level transit data modeling policies based on market needs and local regulations. - Leverage familiarity with local/regional urban transit systems to identify patterns and systematic data problems or gaps in transit data and improve or resolve the issues. - Make necessary edits for all transit data types if the provided static data is not accurate. - Identify transit user expectations, broken critical user journeys, data gaps, and provide insights to the product to improve the same. - Assist Program Managers in communicating with partners/providers about required data fixes or problematic data areas. - Evaluate data and GTFS mapping for prioritized cities to identify the need for internal adaptors or standardization. - Gain in-depth knowledge of the data, processes, tools, and policy (applicable to all processes/data types). - Translate and interpret comments and actions from various sources (e.g., user feedback) and troubleshoot problems based on instructions, training, and context. - Field escalations of complex or edge-case data issues from internal teams and resolve appropriately, including creating bugs for external teams. - Conduct in-city field research to determine the ground truth of transit issues and user problems. - Validate the quality of new and updated data in the data management platform. - Manage city-specific data pipelines through the transit data management platform, including updating pipelines using basic programming skills. - Develop outage and alert capabilities in their assigned city by effective monitoring. - Work with other internal teams to ensure the correct political format for the country is utilized. - Provide on-call support during non-working hours and weekends in case of any data outages. ### Required experience: - 1 to 3 years of experience. - Graduate or equivalent experience. - Good communication skills (read, write, and speak) in English and native local language. - Basic data analytics and technical writing skills are required. - Deep knowledge of city/country transit/traffic networks or urban planning. - Knowledge of transit-specific data formats (GTFS especially) is an added advantage. - Basic/Good knowledge of GIS mapping tools and programming skills (Java, C#, C++, and Python) is a plus. - Comfortable with a rapidly-changing environment. - Strong problem-solving skills and excellent attention to detail.