Market Analyst & Strategic Growth Specialist (Chinese speaking)

To act as the bridge between Chinese customers and Maersk’s local Mekong teams. This role captures and interprets Chinese customer requirements, translates them into clear, actionable briefs for local functions (Sales, Operations, CX, Product), and ensures that customer needs are properly understood and addressed internally. Additionally, the role gathers available market intelligence from public sources and direct customer interactions to support business decisions. Who We Are Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What We Offer Maersk is the global leader in the industry, You’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded. On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities. On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and encourages employees to take responsibility for managing their careers whether to move laterally or vertically. Key Responsibilities: 1. Understand & Translate Chinese Customer Requirements Engage with Chinese customers (existing and potential) to deeply understand their logistics needs, pain points, expectations, and decision-making processes. Translate customer requirements (language, business culture, operational expectations) into structured briefs for Mekong internal teams (Sales, Product, Operations, CX). Act as the primary interpreter during cross-functional meetings where Chinese customer needs are discussed. Proactively identify gaps between what Chinese customers expect and what local teams typically deliver. 2 Internal Coordination & Requirement Communication Work closely with local Sales, Products and CX to ensure customer needs are accurately reflected in service proposals and SLAs. Support the development of customer requirement summaries for each strategic Chinese account, highlighting specific expectations on responsiveness, flexibility, reporting, and escalation. Facilitate internal workshops to educate local teams on Chinese business culture and common expectations. Follow up with internal functions to ensure that customer requirements are being actioned and met. 3 Market Intelligence Monitor publicly available information on Chinese investment trends in Mekong (news, government announcements, basic industry reports) – depth is secondary to relevance. Gather customer feedback and competitor intelligence during client conversations. Share relevant market updates with the team in a simple, actionable format (e.g., bulletins or quick summaries). 4 Support Ecosystem Building Participate in selected chamber events as a participant (not as a lead generator) to stay informed. Help identify potential partner needs based on customer feedback (e.g., “customer often asks for X service we don’t have”). Support the PMO with customer-related input for SLA design and partner discussions Who Are We Looking For Language Fluent Chinese (Mandarin) – written and spoken – is mandatory (HSK6 or equivalent proficiency). Work Experience Minimum 2–3 years in a customer-facing role, preferably in logistics, freight forwarding, or a related service industry. Experience working with Chinese clients is a strong plus. Communication Strong ability to listen, summarize, and rephrase customer needs in a way that local colleagues can easily understand. Interpersonal Skills Comfortable working with multiple departments; can bridge cultural and communication gaps. Analytical Skills Basic data handling (Excel, simple pivot tables) is sufficient. Advanced analytics is not required. Proactiveness Able to ask customers the right questions to uncover true needs, not just surface requests. Cultural Awareness Deep understanding of Chinese business etiquette and communication style Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. 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