Market Builder - Insurance

Job description

## **Health can’t wait**. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the **new standard in prevention insurance.** Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a **global leading company, with a** [**unique culture**](https://alan.com/en/careers). We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ## ⭐️ **The Market Builder role** ⭐️ Alan is moving upmarket, fast. More and more of our growth comes from **large enterprise deals**: companies with thousands of employees, complex existing contracts, and very specific expectations for what their health plan should cover. To win them, we're changing how we build product: - **Capability teams** build the flexible core of Alan (coverage, offers, billing, member enrolment, claims…). - **Market teams** own the last mile: adapting that core to win each deal, in each country. The Market Builder sits right at that junction: - You turn our product capabilities into real wins, deal by deal, market by market. - You'll join our Belgian Market team, working side by side with engineers. ## ⭐️ **What you'll work on** ⭐️ **Start with coverage.** On enterprise deals, coverage (what a health plan reimburses) is the #1 thing clients buy and the biggest driver of price. When a deal gets stuck on coverage, you make the call: **build it with Product** (a new capability that pays off across many deals), **handle it through Operations** (a rare, deliberate exception to win a key deal), or **solve it another way**, and give Sales the story they need to keep the deal moving. **Find the smart answer, not the literal one.** You dig into what the client really needs and what our product can already do, weighing the technical, operational, member-experience and product-coherence consequences of each option. **Protect the health of our product.** Every "almost the same, but slightly different" guarantee adds complexity forever. You're the guardian of our core, able to hold a well-reasoned "no" under commercial pressure when it's not a decision we'd be proud of in 10 years. **Get it shipped, on time.** You coordinate the build yourself with the engineers in your Market team, and bring in Capability teams when needed. **Turn your judgment into an AI agent.** You document each assessment and progressively encode it into an agent that handles the routine calls, while you stay in the loop to correct it and keep it sharp. **Grow into a 360° role.** Coverage is where you start, not where you stop. As you automate the routine, you'll expand to unblocking deals wherever they're stuck, and scout new growth opportunities in your market with our Pre-Sales team. **A few questions you'd help us answer** - A 5,000-employee client needs a guarantee we *almost* offer. Do we build it, adapt what exists, or reframe the need? - How do we give enterprise clients the flexibility they expect without letting our product sprawl? - Which of your decisions could an AI agent make tomorrow, and how do you make sure it doesn't freeze into rigid rules? **What success looks like after 6 months** - You make build / operate / reframe decisions on coverage requests on your own, and a first AI-powered assessment layer is live on simple cases. - No new near-duplicate guarantees in our catalog without explicit justification. - You're one of the most knowledgeable people at Alan on your market. - You've started ramping up on a second product area. **Who you'll work with** Sales and Pre-Sales (they own deal timing and overall coordination; you own the solution), the engineers in your Market team, product managers and engineers across our Capability teams, and our market operations experts. **Why it's a rare opportunity** Few roles give you a **full view of the product and direct, measurable business impact** at the same time. It's one of the fastest ways to grow both your technical depth and your stakeholder skills. ## **️** ⭐️ **Is it what you are looking for?** ⭐️ **️** **You may be a great fit at Alan if you have:** - At least 5 years of experience in a product-related role (Product Manager, Product Ops, Solutions Engineer/Architect, Founder…), ideally around complex B2B or enterprise deals. - A genuine love for understanding how systems work under the hood: technical, operational and business. - Experience working with senior stakeholders, and the ability to hold a well-reasoned position under commercial pressure while keeping their trust. - A structured, fact-based way of making decisions, and clear written communication. - A track record of getting things done across teams and against deadlines. - Curiosity about AI and hands-on experience using it to automate your own work. - Fluency in English and French/Dutch - (As a plus) Experience in health insurance or employee benefits. For this role, we hire within the [D–E level range](https://alan.com/en/careers/a/salary-equity). # **🌍 How we work** - **Location:** You must be legally eligible to work from Belgium. - **Remote work:** We offer remote work flexibility, but we value in-person collaboration ## **🎯 Important note: we hire people, not roles.** If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our [About Alan](https://alan.com/about) and [Career](https://alan.com/careers) pages, as well as our [Medium](https://medium.com/alan), [blog](https://blog.alan.com/) and [Glassdoor page](https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm) for more info. ## **You want to know more about Alan?** 🙌 [Perks & Benefits](https://alan.com/en/careers/a/salary-equity): Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. 🤘[A strong culture](https://alan.com/en/about/a/leadership-principles): People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work