In the role of Market Development Associate, you will be responsible for managing and developing key client relationships and strategic partnerships across the Middle East and Africa (MEA) region, driving growth in our Hearings business and supporting the full client lifecycle from business development through to client success. This role combines strategic account management, business development and marketing collaboration to grow our regional footprint, deepen client relationships and support operational excellence across the MEA region. What you'll be doing Client Relationship Management & Business Development Managing and developing key client relationships and strategic partnerships across the MEA region. Leading strategic account planning and outreach activities, including the creation and ongoing management of the quarterly MEA Account List. Identifying and pursuing upcoming hearings and opportunities to grow pipeline activity, while developing market intelligence on firm activity, trends and regional developments. Serve as a visible and trusted face for the company across events, conferences, webinars, panels, round tables and industry associations. Identify leads and adoption or expansion opportunities for our subscription (Cases) business. Client Success & Team Management Overseeing client success activities from the post-quotation stage through to the hearing, working closely with other operational teams to ensure a high level of client satisfaction throughout the post-business development client lifecycle. Work closely alongside the Commercial Operations Associate. Support the Head of Client Success in relation to regional activities including feedback meetings. Marketing & Events Working with the Marketing team to plan and execute quarterly marketing campaigns and regional initiatives, including projects relating to inconsistencies, DIAC partnerships, venue consultancy and hybrid hearing capabilities. 'Owning' and advising on the MEA BD Budget expenditure (monthly). Working with the Marketing team to organise and deliver regional events, including Dubai Arbitration Week, Riyadh Disputes Week and other ad hoc client events. Collaborating with the Marketing team to strategically plan regional content delivery, such as the MEA quarterly newsletter and contributions to global and regional campaigns and initiatives. Projects & Reporting Leading and coordinating regional ad hoc projects on a cross-functional basis, including initiatives such as the move to the ADGM office. Owning and maintaining Salesforce and Power BI reporting, including ensuring robust and consistent Salesforce data management and hygiene practices. Monitor KPIs and support the Director of AI and Market Development with reporting. RequirementsWhat we're looking for in you Proven experience in a client-facing business development, account management or client success role, ideally within legal, dispute resolution or a related professional services environment.Understanding of arbitration, litigation and dispute resolution processes, and familiarity with the MEA legal and arbitration landscape. Strong communication skills and confidence leading meetings, presenting to clients and delivering demos. Ability to build relationships with senior stakeholders, with credibility and gravitas to influence. Outgoing and proactive, taking advantage of opportunities to network with prospects and clients. Commercial acumen and the ability to think strategically. Agile and self-motivated, capable of working under pressure in a fast-paced environment and prioritising effectively. A team player and a self-starter, willing to roll up your sleeves to drive the execution of tasks. Knowledge of and experience using CRM solutions (e.g. Salesforce), business intelligence tools (e.g. Power BI) and PowerPoint. Based in the MEA region (e.g. Dubai/Abu Dhabi), with a willingness to travel across the region and to our London and Amsterdam offices. Arabic language skills and other regional languages are a bonus! BenefitsWorking for Opus 2 Opus 2 is a global leader in legal software and services, trusted partner of the world’s leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you’ll receive: 22 days annual holidays, flexible working, and length of service entitlement. Health Insurance. Loyalty Share Scheme. Calm and Mindfulness sessions. A day of leave to volunteer for charity or dependent cover.
In the role of Market Development Associate, you will be responsible for managing and developing key client relationships and strategic partnerships across the Middle East and Africa (MEA) region, driving growth in our Hearings business and supporting the full client lifecycle from business development through to client success.
This role combines strategic account management, business development and marketing collaboration to grow our regional footprint, deepen client relationships and support operational excellence across the MEA region.
What you'll be doing
Client Relationship Management & Business Development
- Managing and developing key client relationships and strategic partnerships across the MEA region.
- Leading strategic account planning and outreach activities, including the creation and ongoing management of the quarterly MEA Account List.
- Identifying and pursuing upcoming hearings and opportunities to grow pipeline activity, while developing market intelligence on firm activity, trends and regional developments.
- Serve as a visible and trusted face for the company across events, conferences, webinars, panels, round tables and industry associations.
- Identify leads and adoption or expansion opportunities for our subscription (Cases) business.
Client Success & Team Management
- Overseeing client success activities from the post-quotation stage through to the hearing, working closely with other operational teams to ensure a high level of client satisfaction throughout the post-business development client lifecycle.
- Work closely alongside the Commercial Operations Associate.
- Support the Head of Client Success in relation to regional activities including feedback meetings.
Marketing & Events
- Working with the Marketing team to plan and execute quarterly marketing campaigns and regional initiatives, including projects relating to inconsistencies, DIAC partnerships, venue consultancy and hybrid hearing capabilities.
- 'Owning' and advising on the MEA BD Budget expenditure (monthly).
- Working with the Marketing team to organise and deliver regional events, including Dubai Arbitration Week, Riyadh Disputes Week and other ad hoc client events.
- Collaborating with the Marketing team to strategically plan regional content delivery, such as the MEA quarterly newsletter and contributions to global and regional campaigns and initiatives.
Projects & Reporting
- Leading and coordinating regional ad hoc projects on a cross-functional basis, including initiatives such as the move to the ADGM office.
- Owning and maintaining Salesforce and Power BI reporting, including ensuring robust and consistent Salesforce data management and hygiene practices.
- Monitor KPIs and support the Director of AI and Market Development with reporting.
Requirements
What we're looking for in you
- Proven experience in a client-facing business development, account management or client success role, ideally within legal, dispute resolution or a related professional services environment.
- Understanding of arbitration, litigation and dispute resolution processes, and familiarity with the MEA legal and arbitration landscape.
- Strong communication skills and confidence leading meetings, presenting to clients and delivering demos.
- Ability to build relationships with senior stakeholders, with credibility and gravitas to influence.
- Outgoing and proactive, taking advantage of opportunities to network with prospects and clients.
- Commercial acumen and the ability to think strategically.
- Agile and self-motivated, capable of working under pressure in a fast-paced environment and prioritising effectively.
- A team player and a self-starter, willing to roll up your sleeves to drive the execution of tasks.
- Knowledge of and experience using CRM solutions (e.g. Salesforce), business intelligence tools (e.g. Power BI) and PowerPoint.
- Based in the MEA region (e.g. Dubai/Abu Dhabi), with a willingness to travel across the region and to our London and Amsterdam offices.
- Arabic language skills and other regional languages are a bonus!
Benefits
Working for Opus 2
Opus 2 is a global leader in legal software and services, trusted partner of the world’s leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you’ll receive:
- 22 days annual holidays, flexible working, and length of service entitlement.
- Calm and Mindfulness sessions.
- A day of leave to volunteer for charity or dependent cover.
Opus 2 provides game-changing, cloud-based legal technology and services to connect people, case information, analysis and data throughout the lifecycle of a dispute. Our secure platform, tailor-made for lawyers, provides a connected and flexible way of working for case teams and their clients. Combined with our best-in-class services, we also deliver electronic trials and hearings worldwide. Opus 2 is headquartered in London and also has offices in San Francisco, Edinburgh and Singapore.Equal OpportunitiesOpus 2 International is an Equal Opportunities employer and applicants are selected solely on the basis of their relevant aptitudes, skills and abilities. No applicant shall receive less favourable treatment on the grounds of sex, marital status, civil partnership status, trans-gender status, pregnancy, maternity, colour race, nationality, ethnic origin, religion, belief, sexual orientation, disability, age. This is not an exclusive list. Candidates from underrepresented groups who have relevant skills and experience are strongly encouraged to apply, even if they do not meet every single qualification for the role.Recruitment Privacy PolicyOpus 2 is a privacy conscious organisation, committed to protecting the privacy of our people and those who seek employment with us. It is important to us that you understand what information we collect, how we use it and how we protect it. This information, alongside the rights available to you in respect of the personal data you share with us, is set out in our Privacy Policy and we would encourage you to read and ensure you understand it. Unfortunately, we are unable to respond to all applications. If you have not been contacted within one week of your application, then it is likely you have been unsuccessful.
Opus 2 provides game-changing, cloud-based legal technology and services to connect people, case information, analysis and data throughout the lifecycle of a dispute. Our secure platform, tailor-made for lawyers, provides a connected and flexible way of working for case teams and their clients. Combined with our best-in-class services, we also deliver electronic trials and hearings worldwide. Opus 2 is headquartered in London and also has offices in San Francisco, Edinburgh and Singapore.
Equal Opportunities
Opus 2 International is an Equal Opportunities employer and applicants are selected solely on the basis of their relevant aptitudes, skills and abilities. No applicant shall receive less favourable treatment on the grounds of sex, marital status, civil partnership status, trans-gender status, pregnancy, maternity, colour race, nationality, ethnic origin, religion, belief, sexual orientation, disability, age. This is not an exclusive list. Candidates from underrepresented groups who have relevant skills and experience are strongly encouraged to apply, even if they do not meet every single qualification for the role.
Recruitment Privacy Policy
Opus 2 is a privacy conscious organisation, committed to protecting the privacy of our people and those who seek employment with us. It is important to us that you understand what information we collect, how we use it and how we protect it. This information, alongside the rights available to you in respect of the personal data you share with us, is set out in our Privacy Policy and we would encourage you to read and ensure you understand it.
Unfortunately, we are unable to respond to all applications. If you have not been contacted within one week of your application, then it is likely you have been unsuccessful.
