Market Insights Manager (CA)

Job description

**Recruitment Fraud Notice** PointClickCare is committed to providing a safe and secure recruitment experience for all candidates. We are aware of fraudulent recruitment activities in which individuals may falsely claim to represent PointClickCare, advertise fake job opportunities, or request personal or financial information. Please be aware that: - All PointClickCare employment opportunities are posted on our official careers website. - PointClickCare will never ask candidates to pay fees, purchase equipment, transfer money, or provide banking information during the recruiting process. - Our recruiters communicate through official PointClickCare email addresses. - Employment offers are only made following a formal interview and selection process. - As part of our commitment to hiring security, candidates may be asked to verify their identity during the interview and onboarding process. **Protect your information. If something feels suspicious, verify it before proceeding.** At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out [Life at PointClickCare](https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpointclickcare.com%2Flife-at-pointclickcare%2F&data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586947941%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=dIKtrMG7L0sb%2FfLrFRvhcZAmfqfNXTXDTvMsoJkwGvM%3D&reserved=0) and connect with us on [Glassdoor](https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.glassdoor.ca%2FOverview%2FWorking-at-PointClickCare-EI_IE452666.11%2C25.htm&data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586978442%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=KVgSiL%2ByFmnpxTc5PmuErMwRNwDmTGqUzJIUSIm5fY0%3D&reserved=0) and [LinkedIn](https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpointclickcare%2F&data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586994867%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=AFNWMltUX65iQ5E5LFYOrA9bKP10SzKQ7jwcti57q2E%3D&reserved=0). **\*\*Travel to Office expectations\*\*** **For Remote Roles**: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. **For Hybrid Roles**: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. ### **Position Summary:** The Market Insights Manager is an individual contributor responsible for executing the market research and competitive intelligence that informs PointClickCare’s product, marketing, and go-to-market decisions. This role maintains continuous competitive monitoring, builds competitor profiles and market trend analyses, and produces the reports, dashboards, and presentation materials that carry findings to cross-functional partners and contribute to leadership readouts. This role also independently designs and runs standard qualitative studies — in-depth interviews — and supports the design and analysis of quantitative studies such as surveys, MaxDiff, and pricing research. Success in this role requires analytical rigor, methodological curiosity, clear written and verbal communication, and the organization to manage several concurrent projects. ### Key Responsibilities: - **Foster a Customer-Centric Culture:** Advocate for a customer-focused approach throughout the organization by promoting the voice of the customer and enhancing primary research capabilities. - **Execute Research Projects:** Assist in designing, implementing, and managing market research studies utilizing qualitative and quantitative methods, such as surveys and focus groups, to gather insights on customer needs, market trends, and competitive activity. - **Methodology Development:** Contribute to the development and refinement of research methodologies and best practices to enhance the quality and effectiveness of research efforts. - **Data Collection and Analysis:** Gather, organize, and analyze data from various sources, including qualitative interviews, discussions, surveys, and industry publications, using both basic and advanced tools like Excel, SPSS, or AI-based solutions. - **Reporting and Insights:** Create reports, dashboards, and presentations that clearly communicate findings and actionable insights to internal teams and stakeholders, aiding in marketing and product strategy decisions. - **Presentation Skills:** Deliver findings and recommendations to senior leadership and stakeholders through engaging presentations. - **Quality Assurance:** Maintain data accuracy and integrity by overseeing research administration, paying close attention to detail, and properly managing confidential or regulated information. - **Support Senior Staff:** Provide logistical and analytical assistance to senior research or insights managers by conducting background research, drafting survey and discussion guides, and more. - **Project Management:** Oversee project timelines, document research processes, assist with scheduling, and maintain organized research files. - **Innovation and Trends:** Stay updated on emerging research technologies and methodologies to innovate research practices and enhance the quality of insights. ### Required Skills & Qualifications: - 5 years hands-on experience within the market research industry, collecting and analyzing data, reporting and presenting findings within the healthcare industry - Advanced analytical skills, including experience with statistical modeling and ability to integrate disparate data sources - Advanced storytelling and presentation skills; ability to translate complex concepts and methodologies into easily understood language - Expertise with Excel, PowerPoint, PowerBI, and AI solutions - Highly motivated, results-driven person, who works effectively in a collaborative, fast-paced environment - Bachelors or advanced degree in business, mathematics, or the sciences - Should have understanding of conjoint, Max Diff, price elasticity, concept testing, and other such research types. - Should have experience managing complex market research studies such as brand health and brand equity trackers ### Preferred Experience: - Has a deep understanding of the healthcare industry/sector including experience with LTPAC, Acute and/or Payer audiences. - Previous experience working successfully in a SaaS organization - Experience with a wide array of new product, brand, advertising and customer segmentation research methodologies