Marketing Cloud & Marketing Cloud Account Engagement Consultant

Job description

Marketing Cloud and Marketing Cloud Account Engagement Consultant Responsibilities: Client Presentations: Assist in preparing client presentations, showcasing Salesforce Marketing Cloud capabilities and proposed solutions. Requirement Gathering: Participate in workshops and client meetings to gather detailed requirements, document them, and collect feedback for project refinement. Business Process Analysis: Maintain ‘way of working’ within teams to execute projects in an efficient and timely manner Solution Design: Collaborate with technical and delivery teams to translate client requirements into Salesforce Marketing Cloud solutions, adhering to best practices. Platform Configuration: Configure Salesforce Marketing Cloud tools to meet client requirements, including troubleshooting, deployment, and data uploads. Testing Support: Assist in unit testing, system testing, and acceptance testing to ensure high-quality solution delivery. Demonstration: Provide regular demonstrations of the solution to clients during the build phase to ensure alignment with expectations. Training: Conduct training workshops for clients, administrators, and end-users to ensure the successful adoption of the solution. Client Relationship Management: Engage with client stakeholders to analyze business processes, gather functional requirements, and ensure a smooth relationship throughout the project lifecycle. Travel Requirements: Willingness to travel for client meetings, workshops, and training sessions as necessary. Technical Skills: Experience: 2 + years of project delivery experience or functional consultancy covering one or more of the Salesforce Marketing Cloud tools with focus on Marketing Cloud Engagement. Marketing Cloud Account Engagement experience is a plus. Project Management Knowledge: Understanding of Agile project methodology, including user story definition, and detailed requirements documentation. Functionality knowledge: Strong understanding of Salesforce Marketing Cloud’s architecture, best practices, and configuration. Knowledge of similar tools such as Data Cloud, Marketing Cloud Advanced or Personalisation is a plus. Familiarity with third-party vendors and AppExchange tools is beneficial (e.g. integrations with external platforms). Expertise in the use of AmpScript and SFMC SQL. Nice to Have: Certifications: Salesforce Marketing Cloud Certifications such as Marketing Cloud Email Specialist, Marketing Cloud Consultant, Account Engagement Specialist. Additional Knowledge: Familiarity with Salesforce Sales Cloud, Service Cloud, or other Salesforce Clouds is advantageous. Business Skills: Communication Skills: Strong communication skills with the ability to effectively engage with clients, team members, and stakeholders at various levels. Teamwork and Collaboration: A collaborative team player with a focus on supporting colleagues and less experienced team members. Presentation Skills: Able to clearly communicate complex product features, business knowledge, and technical solutions to both technical and non-technical audiences. Problem Solving: Strong analytical skills with the ability to anticipate potential issues, proactively identify solutions, and drive project success. Additional Information: Travel: Occasional travel may be required to meet with clients, attend workshops, or conduct training sessions. Location: Flexible/Remote positions with potential travel as needed for client engagements