Marketing Operations Manager

Job description

Position Overview The Marketing Operations Manager is responsible for owning and maintaining RugsUSA's master marketing calendar, ensuring every channel — email, social, paid media, site, and creative — is aligned on timing, dependencies, and deliverables. This role acts as the connective tissue across the marketing team, proactively surfacing conflicts and gaps before they impact campaign execution. By keeping the calendar accurate and channels in sync, the Manager helps the team launch campaigns smoothly, on time, and with full cross-functional visibility. Essential Job Functions Own and maintain the master marketing calendar, ensuring all campaigns, promotions, and content are accurately scheduled across channels Serve as the central point of coordination between channel owners (email, social, paid media, site/on-page, creative) to align timing and dependencies Proactively flag scheduling conflicts, missing assets, or misaligned launch dates before they impact campaign execution Facilitate recurring marketing calendar meetings, capturing updates, decisions, and action items across teams Partner with Creative and Content teams to ensure asset requests and deadlines are built into the calendar with adequate lead time Track campaign briefs and deliverables to ensure every channel has what it needs ahead of launch Maintain documentation of marketing processes, calendar workflows, and channel requirements/SLAs Monitor key dates (product launches, promotions, holidays, sales events) and ensure they're reflected across the calendar and channel plans Support ad hoc marketing operations projects and process improvements as needed You Have Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent experience) 5-10 years of experience in marketing operations, project management, or a coordination role, ideally in retail or e-commerce Experience with marketing or project calendar tools (e.g. Airtable, Jira) and strong organizational skills Excellent communication skills, with the ability to coordinate across multiple stakeholders and channels Comfort managing multiple deadlines and shifting priorities in a fast-paced environment Experience working directly with email, social, paid media, or site merchandising teams Prior experience building or managing a cross-channel marketing calendar Experience in home goods, retail, or e-commerce industries Preferred Skills Experience working directly with email, social, paid media, or site merchandising teams Prior experience building or managing a cross-channel marketing calendar Experience in home goods, retail, or e-commerce industries Additional Information Based at RugsUSA's NYC Office on a hybrid schedule (on site 3-4 days/week) Minimal travel required Flexibility to support time-sensitive campaign launches as needed Your Life and Career at RugsUSA A culture that promotes a healthy work/life balance Benefits package offered to all eligible full-time employees (including medical, dental, vision, PTO, 401(k) Exposure to career advancement opportunities across all departments Generous employee discount that can be used across our house of brands! About RugsUSA Since launching in 1998, Rugs USA has established itself as a leading innovative online destination for an extensive variety of high-quality, on-trend area rugs at prices customers won’t find anywhere else. Passionate about the impact that the perfect rug brings to a space, we foster close relationships with the designers, artisans, and factories who make our goods, giving us the ability to simplify our business model and deliver exceptional pricing and a vast assortment of styles. By guiding our customers through the rug buying process and offering a curated selection of complementary lighting and accessories, we’ve become our customers’ ultimate secret weapon in bringing their vision of home to life - at any budget.