Marketing Operations Specialist

Job description

Company Description Anglo American is a leading global mining company, and our products are the essential ingredients in almost every aspect of modern life. Our portfolio of world-class competitive mining operations and undeveloped resources provides the metals and minerals that enable a cleaner, greener, more sustainable world and that meet the fast-growing consumer-driven demands of the world’s developed and maturing economies. We are constructing a state-of-the-art underground mine to enable the extraction of Polyhalite – a unique multi-nutrient fertiliser – along with the necessary infrastructure both above and below ground that will be required for transport, processing, and distribution. POLY4 is our flagship multi-nutrient fertiliser product. Made from polyhalite, it contains four of the six macro-nutrients and many micronutrients that are essential to plant growth. It allows farmers to maximize their crop yield, increase quality and improve soil structure with one simple product. Job Description The Marketing Operations Specialist will support the development and delivery of a global, centralised marketing function that enables effective execution of regional sales strategies. The near‑term focus will be on North America, with the flexibility to support other regions as required. This role plays a key part in connecting our Global Marketing team, Regional Sales Execution teams, local distributors, and any third‑party partners acting on their behalf. It is a global position supporting multiple regions and requires the ability to work across diverse crops, channels, and agronomic environments. While the role will have a primary area of focus, it will also need to flex and adapt in line with business needs. Key responsibilities include: Marketing Foundations & Cross‑Functional Alignment Support the definition, agreement and adherence to global marketing and communications standards and processes. Build and maintain strong cross‑functional relationships with Regional/Sales teams, Technical, Product Development and Communications. Act as a brand ambassador for Marketing across the Commercial team and wider Anglo American Group. Work with a “minimum viable product” mindset, building capacity and capability over time. Ensure effective integration between Marketing, Sales and other support functions, including continuous alignment with HQ Marketing and cross‑regional sharing of best practice. Customer, Market & Competitor Insights Collect and consolidate all relevant customer information (grower, channel, influencer) to enable segmentation and targeted POLY4 campaigns. Support and maintain accurate customer segmentation and target groups, working closely with the Customer Data Specialist to ensure an up‑to‑date CRM database. Lead customer and key buying factor surveys, managing external agencies and insights to inform product positioning, brand equity tracking and value‑based pricing. Monitor competitor activities, pricing structures and commercial execution at farm level, providing insights and recommending proactive or corrective responses. Marketing Planning, Positioning & Campaign Execution Contribute to the creation of structured, intentional marketing plans by channel and offtake partner (initial focus on North America). Ensure campaign plans are fit for purpose in a capital‑constrained environment and directly support priority market sales plans. Propose product positioning and message maps by crop, customer segment and priority sub‑area. Define and maintain key customer touchpoints and integrate campaign plans for full alignment on targets and execution. Support Regional Heads with measurable KPIs and year‑end evaluations to shape next‑season strategies. Develop, implement and track POLY4 campaigns in assigned geographic areas. Translate customer offers (B2B, channel, influencer or grower) into region‑appropriate delivery plans. Ensure campaign objectives, KPIs, value propositions and product positioning are clearly communicated to gain Sales and Marketing team buy‑in. Coordinate effective execution of demos, events, pre‑launch activities, harvest days and influencer/customer engagements. Ensure campaign delivery meets budget expectations and aligns with regional plans. Work with external marketing agencies on content generation and execution where relevant. Develop digital marketing tools for the region and contribute to digital agriculture and precision‑ag projects with scale potential. Troubleshoot campaign‑execution issues and recommend workflow improvements. Stakeholder Enablement & Capability Building Act as a trusted operational partner to Regional teams and Global Marketing. Lead and coordinate B2B training initiatives, ensuring content and delivery reflect customer needs. Guide Marketing Coordinators in developing digital and non‑digital sales toolkits to support B2B customers and downstream partners. Track customer needs, assess regional capability/readiness to deliver POLY4 campaigns and volumes, and provide recommendations to Regional Heads where corrective actions may be required. Qualifications Experience in marketing operations, business development, campaign execution, or a related commercial/marketing function. Experience coordinating work in cross‑functional environments, including regional or global teams. Ability to manage multiple workstreams, prioritise effectively and deliver outcomes independently. Strong communication and relationship‑building skills across cultures and stakeholder groups. Exposure to agriculture, agri‑inputs or adjacent industries is beneficial but not essential. Understanding of market value chains, customer needs and key players. Appreciation of farm systems, grower challenges and on‑farm economics (can be developed on the job). Experience using CRM systems (e.g., Salesforce) or willingness to learn. Ability to create practical, insight‑driven campaign action plans and support product messaging and marketing strategies. Strong project‑delivery skills, from planning through to execution, including working with external agencies for content and design. Exposure to value‑based pricing or commercial decision‑making is beneficial. Initiative-driven, able to work autonomously and adapt to evolving priorities. Commitment to following company protocols and guidelines, and willingness to learn regulatory or market‑specific requirements. Additional Information Who we are : We aim to lead the industry by pursuing ever safer and more responsible ways of working, demonstrating integrity and showing care and respect for people and the planet. That means we are constantly seeking new opportunities to mine and process our products sustainably, using less water, less energy and more precise extraction technologies. As the custodians of coal and other precious natural resources – diamonds (through De Beers), copper, platinum and other precious metals, iron ore and nickel – our extraordinary teams work safely and collaboratively, with the utmost consideration for local communities, our customers and the world at large. What we Offer: When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programs, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company – and we’re still growing all the time. How we are committed to your safety: Nothing is more important to us than ensuring you return home safely after a day’s work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we’re also continually investing in new technologies – from drones to data analytics – that are helping to make mining safer. Inclusion and Diversity: Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential