Marketing Performance & Operations Manager

Job description

Singtel is where Technology meets Purpose. We're building an AI-first telco for the future—connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology. From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect. At Singtel, your work creates real impact. You'll combine digital marketing, data, AI and MarTech to build smarter campaigns, accelerate demand generation and turn marketing engagement into measurable pipeline and revenue. Be a Part of Something BIG! As the Marketing Performance & Operations Manager , you will drive B2B digital marketing excellence by leveraging data, AI and marketing technologies to accelerate campaign execution, improve marketing productivity and deliver measurable business outcomes. Working closely with Sales, Product Marketing and Regional Marketing teams, you will optimise demand generation programmes that contribute to pipeline growth and revenue, while building scalable and data-driven marketing operations. How You will Make An Impact: Manage end-to-end B2B digital marketing campaigns across paid media, email, LinkedIn, website, CRM and marketing automation platforms. Support go-to-market (GTM) campaigns from planning and execution through optimisation, reporting and post-campaign analysis. Drive demand generation, lead nurturing and Account-Based Marketing (ABM) programmes to improve customer engagement and pipeline conversion. Oversee paid media campaign operations, including audience targeting, channel setup, budget pacing, tracking implementation, performance monitoring and optimisation. Manage email campaign operations, including audience segmentation, campaign setup, testing, deployment and performance optimisation. Manage B2B LinkedIn operations across organic and paid campaigns, including content scheduling, platform coordination and performance tracking. Support website operations and optimisation, including SEO/AEO, campaign page readiness, content updates, tracking implementation, user journey improvements and performance analysis. Manage and optimise CRM, marketing automation and MarTech workflows supporting lead generation, nurture campaigns, account engagement, lead routing and MQL/SQL progression. Monitor campaign performance and develop dashboards that translate marketing data into optimisation recommendations and measurable business impact. Leverage AI tools such as ChatGPT, Microsoft Copilot, Gemini or similar to accelerate content creation, campaign execution, reporting and workflow automation. Continuously explore new AI use cases to improve marketing productivity and operational efficiency. Strengthen marketing governance through consistent tracking, UTM standards, data quality and performance measurement. Collaborate with cross-functional teams, agencies and vendors to deliver integrated marketing campaigns on time and within budget. Skills for Success: Bachelor's Degree in Marketing, Business, Communications or a related discipline. 5–7 years of experience in B2B digital marketing, marketing operations, demand generation or performance marketing. Strong understanding of B2B marketing, lead generation, ABM, campaign optimisation and marketing performance measurement. Hands-on experience managing paid media, email, LinkedIn and website marketing operations. Experience with CRM, marketing automation and MarTech workflows supporting lead generation and MQL/SQL progression. Experience using AI tools to improve marketing productivity, campaign execution and data analysis. Good understanding of SEO/AEO, digital customer journeys and website optimisation. Strong analytical skills with the ability to interpret campaign data and translate insights into clear business actions. Strong project and stakeholder management skills with the ability to manage multiple campaigns simultaneously. Proactive, data-driven and passionate about leveraging AI, MarTech and digital innovation to drive business growth. Are you ready to say hello to BIG Possibilities? Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!